Srinath Challa

[Srinath Challa @srinathrchalla]

@MedplusIndia I never asked for a FREE container. I was willing to pay for it. My concern is refusing to provide an additional container when requested, citing a management decision. My son needs frequent urine tests. Is customer convenience and empathy really too much to expect?

[Srinath Challa @srinathrchalla]

@MedplusIndia Gachibowli: My son is a chronic kidney patient needing frequent urine tests. Today, staff refused an extra urine sample container, citing management rules, even after I purchased one.

Is saving on a small container worth losing customer trust? Where is the empathy?