@nataliesdyson Hi there, after you submitted the biometrics, did you receive any sort of confirmation email? Other than confirmation that the initial application had been completed after uploading passport/supporting documents we've had no sort of confirmation
@shirinstewart @ukhomeoffice By any chance did you apply for a visa for someone who does not have a passport or has an expired one? Ive done 2 applications, recvd the same email for a minor who has an expired ukr passport and recvd nothing for the adult who has a valid ukr passport