Shuvankar Roy

Chief Customer Experience Officer | Business Transformational Leader | Global Operations Executive

[Shuvankar Roy @sroy1971]

@Xfinity 6 calls so far to fix my home security system. Includes incorrect information, hang up and failed promise to call back. Very frustrating. Would appreciate some help here.

[Shuvankar Roy @sroy1971]

@FedEx It has been over 48 hrs that my passport coming from Canada is either lost/ stuck in FedEx Memphis , TN hub. Contacted FedEx customer service 20+ times, reached out to FedEx executive team. Conflicting information each time I call…

[Shuvankar Roy @sroy1971]

@FedExHelp It has been over 48 hrs that my passport coming from Canada is either lost/ stuck in FedEx Memphis , TN hub. Contacted FedEx customer service 20+ times, reached out to FedEx executive team. Conflicting information each time I call…

[Shuvankar Roy @sroy1971]

@FedExHelp pleas help me here. I have an urgent package coming from service Canada that is overdue delivery and FedEx customer support has not been able to provide any further information or help. This is a very very urgent package and kindly need your help …

[Shuvankar Roy @sroy1971]

@AxisBankSupport Thanks. I just sent the details. Would appreciate your prompt help

[Shuvankar Roy @sroy1971]

@AxisBank I am long time NRE/NRO account holder. Got notification that account inoperative due to KYC. Reached out to Naktala Branch, Kolkata multiple times via email - No reply. Who can help?

[Shuvankar Roy @sroy1971]

@unitedlines23 The luggage likely stuck in DEL customs which United is supposed to clear and hand over to Vistara. Vistara confirmed they never received the luggage from United. United India office should connect with Vistara and Emirates to get this sorted asap. Today is day 5

[Shuvankar Roy @sroy1971]

@united facing a nightmare with my luggage. EWR-DXB-CCU. Luggage was not loaded in EWR and now we have no updates. It has been 4 days now. Please help!! Platinum desk has been of limited help unfortunately

[Shuvankar Roy @sroy1971]

@unitedlines23 MS918814. United frequent flyer

[Shuvankar Roy @sroy1971]

@unitedlines23 [email protected]

[Shuvankar Roy @sroy1971]

@unitedlines23 Cell: ([phone]

[Shuvankar Roy @sroy1971]

@unitedlines23

[Shuvankar Roy @sroy1971]

@emirates Ewr-DXB- CCU travelled 4 days back. Luggage lost. Going back and forth between @united @airvistara and @emirates. Kindly PM me to solve this issue. Please need one of the airlines to take ownership here and deliver the luggage.

[Shuvankar Roy @sroy1971]

@Tesla if someone from Tesla service center is noting this tweet, kindly request a response calls to my cell phone. It has been 3+ hours of broken promises… kindly request prompt action here since we exhausted all avenues of help from Tesla service desk @elonmusk

[Shuvankar Roy @sroy1971]

@Tesla 3 hours my son standing on I-95 for Tesla mobile service to help with a flat tire. False assurances on very call that someone will be there asap. Is this the experience Tesla stands for ?

[Shuvankar Roy @sroy1971]

@LGUSSupport We ordered a Washer/ Dryer and Refrigerator on Dec 4th, delivered to our home. The refrigerator didn't work to our satisfaction, and we initiated a return. 30 days still waiting for a refund. CEO's office, Supervisors failed us. Very very disappointed.

[Shuvankar Roy @sroy1971]

@GoogleIndia Tata Play is marketing Google camera install , taking full payment and then No Install at senior citizen home. Don’t think Google want to tarnish its reputation due to a partner operational negligence in India. Service request escalation # 3WGCWH56. You can PM me

[Shuvankar Roy @sroy1971]

@haritnagpal Mr Nagpal this is my 3rd reach out to you via social media. I am responsible for CX for a $12bn company and struggling here to assess why reputed company like Tata will take Rs 27k from a Sr Citizen & not install home security camera Service Request 3WGCWH56

[Shuvankar Roy @sroy1971]

@TataPlayin It has been over 7 days that my dad has ordered Google home security system (paid in full) that is not yet installed. All we get is check the box phone calls from call center that we are looking into it. Do I call it fraud or operational negligence @haritnagpal ?

[Shuvankar Roy @sroy1971]

@haritnagpal Ordered Tata Play Google Kit - Paid in Full. Nobody showed up for installation. Contacted Call Center - no help. Social media @TataPlayin asking to contact call center as a canned answer. This is going in an endless loop. Perhaps Mr. Nagpal you can help.