Sarah Ryan

PR consultant. Views my own.

[Sarah Ryan @sryanlondon]

.@PostNL IKEA has confirmed the wrong address to you for tomorrow, how do i change it? 3SYXSL000807440 I am no 6 not 8.

[Sarah Ryan @sryanlondon]

.@AerLingus you cancelled EI381 on Saturday, I can't find any info on your website about how to apply for EU compensation owed please advise

[Sarah Ryan @sryanlondon]

@AerLingus you cancelled EI381 on Saturday, I can't find any info on your website about how to apply for EU compensation owed please advise

[Sarah Ryan @sryanlondon]

.@British_Airways I have done that three times since 22 Feb and have got no response that is the exact thing I am complaining about.

[Sarah Ryan @sryanlondon]

. @British_Airways If customer services were responding I wouldn't be on social media. You stranded me for 42 hours & now ignoring situation

[Sarah Ryan @sryanlondon]

.@British_Airways I am not asking you to correspond re case over social media, just to respond to the case thread you have already set up!

[Sarah Ryan @sryanlondon]

.@British_Airways only way giving you details verifies ID is if you compare with my case ref - which you are already failing to respond to!

[Sarah Ryan @sryanlondon]

.@British_Airways that makes no sense & is incredibly unhelpful. Just what I have come to expect from BA customer service so no surprise

[Sarah Ryan @sryanlondon]

.@British_Airways I have sent multiple requests through the channel you specify and you are not responding. Not good enough. Please sort it.

[Sarah Ryan @sryanlondon]

.@British_Airways You stranded me for 42 hours on 1 Jan & on 16 Mar still haven't provided a letter to confirm the issue. This is your fail

[Sarah Ryan @sryanlondon]

.@British_Airways Naomi, how is giving you my personal details over the internet secure? BA has all my details & is failing to communicate

[Sarah Ryan @sryanlondon]

.@British_Airways I don't need you to reply to me on social media, reply to me on my email which you already have if you follow my case ref

[Sarah Ryan @sryanlondon]

.@British_Airways We played this game already. You have my case ref & all details, forward this to the right people like you did last time.

[Sarah Ryan @sryanlondon]

. @British_Airways Txs for finally paying my comp but I wait in vain for the letter I need for my insurance co, I've asked multiple times

[Stuart Ringland @Stuart_Ringland]

@sryanlondon @British_Airways I was on the same flight. Now at 55 days since submitting my compensation form. Not a word from BA, terrible!

[Sarah Ryan @sryanlondon]

@British_Airways I will if you explain why I need to do that when you have the case reference? Surely that is more of a privacy concern?

[Sarah Ryan @sryanlondon]

@British_Airways you have my details already on file, check the case reference and you will see.

[Sarah Ryan @sryanlondon]

.@British_Airways took you 42hrs to get me to Mexico on 1 Jan instead of 11 & now no response to emails not good enough case ref: 14831844

[Sarah Ryan @sryanlondon]

.@British_Airways BA0243 stranded in Minneapolis for 24 hrs no information unacceptable when are we going to Mexico?