Shawna Hein

Experience and design leader, consultant and coach. Former Code for America and Ad Hoc, LLC. Working to make government services better for people.

[Shawna Hein @sshein]

@boostmobile Your viz voicemail app AND regular callin VM is not working despite multiple calls to support. Who can help over there??

[Code for America @codeforamerica]

💻Civic User Experience Help Desk by Code for America - Are you working on a thorny civic design project and need some help? If you’re attending Summit, come on by and grab some time with us! May 16th and May 17th at 11:30am - 12:30pm https://t.co/VeR1mcbr6y

[abhi nemani @abhinemani]

Wonderful write-up of a wonderful public servant @tchu88, GovTech CEO — and former @codeforamerica fellow — turned Chief of Staff for one of the most innovative cities in the world: https://t.co/OBm40Z0Stp

[Governor Josh Shapiro @GovernorShapiro]

We’re building a team of top UX designers, software engineers, product managers, and data scientists to help break down barriers and open doors for all Pennsylvanians.

Join our CODE PA team by applying today:

https://t.co/DQssER4BJM

[Code for America @codeforamerica]

We respect the role that unions have played over our nation’s history to secure good jobs in a safe work environment. We believe in, and are committed to, the negotiating process with @CFAWorkers as we seek guidance on unit definition. https://t.co/81Rg5zEfiu

[Tech Jobs for Good @TechJobsforGood]

Improve the lives of Californians by generating evidence that transforms public policy! @CAPolicyLab at @UCLA is hiring a Data Analyst!

Role: Data Analyst
Location: Los Angeles, CA
Learn more 👉 https://t.co/FHaPryIEtv

#TechForGood #TechJobs #DataForGood #DataJobs #JobAlert

[Shawna Hein @sshein]

@IA_UXJOBS Not just bay area, it can be remote! :)

[Shawna Hein @sshein]

@naomicfisher 💯

[Adam Silver @adamsilverhq]

Me while designing:

“Banner blindness only happens if your design is poor. My blue banner at the top of the page is impossible to miss” 😎

Me watching users:

“Oh sh*t” 😭

Lesson:

What’s obvious to a designer is not always obvious to a user ✨

[Shawna Hein @sshein]

@ktaprada @adambsilver @worddoodles_EP Get it, Catalina! 💕

[Shawna Hein @sshein]

@OneCuteLiz @andybudd This. I think there is a way for folks to feel heard and included without inviting them to every meeting

[Shawna Hein @sshein]

@clhubes Been there

[Shawna Hein @sshein]

@raglandwrites It's like how most business books are written by men with women taking care of everything at home they are like "do x y and z every morning!" I'm like that's when I'm a short order cook for my son

[Code for America @codeforamerica]

Excited to announce the #SocialSafetyNet Texting Playbook: A new resource that helps state agencies implement texting in support of Medicaid, SNAP, WIC, and other benefits programs.

Download your copy to learn how to get started, FCC guidance, and more!
https://t.co/yorQcKfLmc

[Shawna Hein @sshein]

@ellle_em When things fall apart

[Jim Pickard 🐋 @PickardJE]

this is the most interesting thing I’ve read today

[Julie Sutherland @JulieSea05]

👉We're ALSO looking for Staff UX Designers who want to use their talents to dramatically improve safety net and tax benefits for low income folks, working in a thoughtful and inspiring design team, with mission driven cross functional peers. Apply now!👉https://t.co/jYDXFi9gRn

[Shawna Hein @sshein]

My 7yo dressing his owl in the Finch app: "I forgot that she had that. He? She? Eh it doesn't matter" ❤️