Surendra MERTIA

[Surendra MERTIA @ssmLAMBIA]

@SultanDeol Praji Kya batau yaar ..I have wallet balance of 599 but they want me to pay total bill without wallet settlement.. and sending me copy paste messages non stop 🤦🏻‍♂️ @ola_supports team is unable to revert 🤦🏻‍♂️🤦🏻‍♂️

[Surendra MERTIA @ssmLAMBIA]

Thank you but pls check once i am waiting since last 10 days .. your team is taking that much of time to resolve it ? 932-599 is 333 and I’ll pay it.. just look at the statement

[Ola Support @ola_supports]

@ssmLAMBIA We can understand you’re waiting for an update, Surendra. Trust us, we are on it! Our team is looking into the issue and will be getting back to you with an update at the earliest.

[Surendra MERTIA @ssmLAMBIA]

@ola_supports So again received a copy paste message..

[Surendra MERTIA @ssmLAMBIA]

@ola_supports unbelievable how low standard of services you have.. can’t you revert a basic query ?

[Surendra MERTIA @ssmLAMBIA]

@ola_supports @Olacabs feel free to contact if you need screenshots or copies of emails sent to your Customer support

[Surendra MERTIA @ssmLAMBIA]

@ola_supports really bizarre your team is unable to revert a basic question ? I have a wallet balance 599 and due is 932 so simply I want to pay difference amount before uninstalling Ola app and your team already took 7 days to calculate it .. horrible

[Surendra MERTIA @ssmLAMBIA]

@ola_supports really bizarre your team is unable to revert a basic question ? I have a wallet balance 599 and due is 932 so simply I want to pay difference amount before uninstalling Ola app and your team already took 7 days to calculate it .. horrible

[Surendra MERTIA @ssmLAMBIA]

@jagograhakjago श्रीमान क्या आप होटल के विरूद्ध शिकायत पर कार्यवाही करते है ??

[Surendra MERTIA @ssmLAMBIA]

@jagograhakjago कृपया बताने का कष्ट करें की क्या होटल सम्बंधित शिकायत पर आप कोई कार्यवाही करते हैं या नहीं ?

[Surendra MERTIA @ssmLAMBIA]

@jagograhakjago श्रीमान क्या होटल बुकिंग सम्बंधित शिकायत आपके माध्यम से की जा सकती है ? @OYO4U @oyorooms OYO के माध्यम से एक होटल बुक करवाया, कुछ अग्रिम भुगतान भी कर दिया, अब मुझे बिना बताए एक अन्य होटल में बुक कर दिया जबकि वो गंतव्य से दूर व बच्चों के साथ रहने योग्य नहीं है ..

[Surendra MERTIA @ssmLAMBIA]

@oyorooms @OYO4U @riteshagar please be informed I have rejected imposed hotel as it was not chosen by us nor asked before shifting booking. Advance paid to you will demand via court.

[Surendra MERTIA @ssmLAMBIA]

@jagograhakjago श्रीमान क्या होटल बुकिंग सम्बंधित शिकायत आपके माध्यम से की जा सकती है ? @OYO4U @oyorooms OYO के माध्यम से एक होटल बुक करवाया, कुछ अग्रिम भुगतान भी कर दिया, अब मुझे बिना बताए एक अन्य होटल में बुक कर दिया जबकि वो गंतव्य से दूर व बच्चों के साथ रहने योग्य नहीं है ..

[Surendra MERTIA @ssmLAMBIA]

@OYO4U @riteshagar can you check resolution of your team ? Is it really oyo policy now?

[Surendra MERTIA @ssmLAMBIA]

@riteshagar Dear Mr.Agarwal, I paid partial for my booking in Aug and now 1 day before our arrival I saw on your app my hotel is changed, contacted your staff they said nearby venue hotels are now full and we don’t have tie up with other available hotels so can’t do much ??

[Surendra MERTIA @ssmLAMBIA]

@riteshagar Surprised and disappointed that even you don’t have solution ??

[Surendra MERTIA @ssmLAMBIA]

@riteshagar do you know without informing me they shifted my booking to a bar cum hotel whereas I am travelling with kids and it’s not for 1 day it’s for 5 days..

[Surendra MERTIA @ssmLAMBIA]

@OYO4U No solution was provided.. can you tell me what solution was provided? A hotel of low category and not near by location is it a solution ?? When all the hotels are already full now u want me to force for below category hotel?

[Surendra MERTIA @ssmLAMBIA]

@riteshagar I am not asking for Taj or oberoi I just gave them 4 options available but no response..awaiting your positive reply

[Surendra MERTIA @ssmLAMBIA]

@OYO4U Best efforts? Via e-mail you refused to provide solution.. as an alternate I suggested you 4 hotels name (I am not asking Taj or oberoi) of same categories but you want me to put in only oyo tie up even if it’s 40 km or low category hotel.. is it a solution??

[Surendra MERTIA @ssmLAMBIA]

@oyorooms why my hotel is changed? Need an explanation on urgent basis else I’ll go to consumer court.