Stephen Smith

[Stephen Smith @ssmithlsu]

@Sonos perhaps the new web app is great... after all of your previous software fails, did no one consider that PERHAPS people control more than one sonos system regularly?

[Stephen Smith @ssmithlsu]

@TheAviationBeat 1152 LEO satellites that will need to possibly find another ride through 2027 alone. (48 x 24 launches) >>> 1/3 of planned launch constellation approx. Not gonna be a fun Friday @Delta ... hint: launch @Starlink in record speed and no one will remember dumb "AWS" logic for LEO

[Stephen Smith @ssmithlsu]

@elonmusk @SawyerMerritt @Starlink @Delta send passengers a text or email link with the same info I could get on delta sync portal. (which you already do) you are making a dumb mistake here - trying to keep the 1999 Yahoo start page alive. 10k satellites vs 300. huge difference to make up.

[Stephen Smith @ssmithlsu]

@AmericanAir your same day standby confirmed for EP on paid biz ticket is about 10x worse than @Delta . try harder.

[Stephen Smith @ssmithlsu]

@asana how is 3+ hours to import a 77 row CSV acceptable? legit AI could build your entire system in less time.

[Stephen Smith @ssmithlsu]

@AmericanAir amazed that both you and @Delta offer free @viasat to members - yet somehow you botched the rollout and wifi has become basically unusable since offering it for free.

[Stephen Smith @ssmithlsu]

@IFlyBeaches wifi capped at 3mb and less than 1 bar of @ATT cell signal. do better.

[Stephen Smith @ssmithlsu]

@Delta you put the CRJ out of its misery, when do the CR7s go? Door seal failure for 50+ min delay and then WiFi that wouldn't work. Can't claim the whole experience is "Premium" with planes like that still around

[Stephen Smith @ssmithlsu]

@delta he has a point. But at least you aren’t handing out cups like @AmericanAir and @united
https://t.co/YhOMTo13Tg

[Stephen Smith @ssmithlsu]

@AmericanAir what your tech team is doing with auto selecting "Mileage Multiplier" on checkout and having it non refundable is basically criminal

[Stephen Smith @ssmithlsu]

@asana what happened to thumbnail generation of uploaded images?

[Stephen Smith @ssmithlsu]

@atlascardhq for supposedly being a tech company, your tech is pretty weak. CSV export of transactions on site is fake for example.

[Stephen Smith @ssmithlsu]

@AmericanExpress your travel site sucks - whenever trying to book a hotel it keeps redirecting to a rental car. multiple browsers.

[Stephen Smith @ssmithlsu]

@AlexPallNY So u not vegan?

[Stephen Smith @ssmithlsu]

the failures of the new domestic @united seat are impressive. whole side of seat rocks, tray table isn't steady + undersized - but at least higher than previous versions. the butt slide forward recline is horrible, still. no actual privacy when reclined.

[Stephen Smith @ssmithlsu]

Amazing how AMEX @AmericanExpress FHR site + program appears to be gutted on their site and Chase @Chase The Edit is absolutely crushing.... whats gives @thepointsguy ?

[Stephen Smith @ssmithlsu]

@British_Airways bag update: 4 DAYS - 96 HOURS! baggage finally received. BROKEN. Great job @British_Airways 0/10 would not recommend. Lets hope @RIMOWA has better service than your trash airline.

[Stephen Smith @ssmithlsu]

The UK spent half a millennia conquering the world, now @British_Airways excels at bringing 3rd world level service to those who touch LHR and their dumpster fire of an airline. Giving new meaning to “Keep Calm and Carry On” 👑

[Stephen Smith @ssmithlsu]

@HeathrowAirport @aanaregal 3 days later and no movement. "Stable" is not a valid indication of that status - clearly TONS of bags are just locked in a room and no one is working to move them out

[Stephen Smith @ssmithlsu]

a fresh day to lose more bags? in your Monday meetings - TOPIC FOR DISCUSSION: Releasing real numbers of how many bags are currently mislocated and daily progress stats of how many bags are actually being moved out. 3 days and counting and bag has not moved an inch per AirTag tracking

[Stephen Smith @ssmithlsu]

@HeathrowAirport how many bags per day are even being retrieved? some public transparancey would be nice. @British_Airways suggest you stop paying rent to this trash airport - @UKParliament shame on you for allowing LHR to continue to be so poorly managed