@Outta_Ctrl Hello there, thank you for reaching out. Follow these simple steps using the app:
1. Sign in and select 'More'.
2. Click on personal details and select 'OTP preferences'
3. Select if you want to receive the OTP via SMS or email.
You're all done. 😊
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@RealKingChauke Hi King, we understand your frustration and would really like to address this as efficiently as possible. Please do send us a DM with your contact details so we may get in touch with you.
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@CharmaineQueenC Hi QueenC, thank you for reaching us, and we are here to assist with your concerns. Please DM us with a screenshot of the POP and provide your contact number so that the team can contact you to assist.
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@RobinAdamsZA We appreciate you taking the time to speak with us. If you have any more questions or need additional support, feel free to reach out at any time and we'll be happy to assist further.
@RobinAdamsZA Thank you so much for taking our call earlier. We want to let you know that your concern has been escalated to the relevant team, and we are working to resolve it as quickly as possible. We will get back to you with feedback and updates as soon as we have more information.
@Mgulukudoo Hi Mgulukuu! We charge an honouring fee when a transaction exceeds your available balance, as it covers the cost of processing and paying it despite insufficient funds. If you have more questions, please DM us and we’ll be happy to help!
Hi Rob, we'd be happy to assist. Please provide us with some context regarding your request to contact a Private Banker, such as whether you're an existing Private Banking client or if this relates to a specific account or service. Once we have more information, we'll be able to guide you further.