Jess ✩

Mum to a long-haired chihuahua named Bruno ⓧ

[Jess ✩ @starjesss]

Does @Dyson have a QA team supporting their call center? The current state of their customer service department is deeply concerning.

[Jess ✩ @starjesss]

@OfficialOPLive I’m more of a dog person, but that cat is adorable! 🐈‍⬛

[Jess ✩ @starjesss]

@elvisduran @ElvisDuranShow Do you all have annual performance reviews (done by management) in radio or is it more based on ratings? Is it based on the accounts your sales team sells ad space to? LOL

[Jess ✩ @starjesss]

@SusanMWhitehill I can’t either! I’d been looking forward to this one because it has a Christmas romance AND dogs. 😩

[Jess ✩ @starjesss]

SAME HERE. 😒

[Susan Whitehill @SusanMWhitehill]

Hey, @DIRECTVhelp , I pay way too much money each month to keep getting this message on my TV.

[Jess ✩ @starjesss]

Come on, @DIRECTVhelp! This is ridiculous considering how much we pay for service.

[Jan Wiginton Cromer @ladiestjan]

@hallmarkchannel @jessicalowndes What happened to all 3 of the Hallmark channels? They’re all down on DirecTv Stream?

[Jess ✩ @starjesss]

@ATTHelp @CourtSpinelliTV Aw, Sally. That’s really nice of y’all to keep trying, but you know this is a bigger issue that you & the other customer service agents can’t troubleshoot.

[Jess ✩ @starjesss]

@pfernandez @ATTHelp 😂

[Jess ✩ @starjesss]

@pfernandez @ATTHelp 💯 I’ve seen them asking people to DM their zip code and address, but that won’t fix anything or lead to any answers lol. I’m sure they just have to service these tweets/Cases quickly for QA purposes.

[Jess ✩ @starjesss]

@ATTHelp @pfernandez At least this is a better reply than trying to troubleshoot when the issue is clearly not on the user’s end.

[Jess ✩ @starjesss]

@ATTHelp There’s no point in providing my address or zip code as there is nothing you can do from a customer service perspective. Please escalate this to your leads so that leadership can decide to get a message out to users.

[Jess ✩ @starjesss]

@ATTHelp @GabrielCruzTrue I feel terrible that the call center employees are having to respond to these tweets with little to no information. I am sorry that your PR team has failed you by not preparing a press release or general statement to address customer’s concerns.

[Jess ✩ @starjesss]

@shivu_bhandari @ATT @ATTHelp I have a 14 Pro & have been experiencing an outage since ~5 PM.

[Miami-Dade County EM @MiamiDadeEM]

Keep your furry best friends safe during hot weather! Never leave your pet unattended in a hot car, even if the windows are cracked open. #KeepCoolMiamiDade

[Jess ✩ @starjesss]

This is devastating news. 💔

[Jess ✩ @starjesss]

I think it needs to be retrained, but it’s still really cool 😂 I created AI headshots with https://t.co/SHOI0P8etW. What do you think? https://t.co/toWSIGysHS

[John Morales @JohnMoralesTV]

.@FLLFlyer rocked by extreme weather

There’s only a 0.1% chance of this happening in any single year. Said another way, a 1-in-1000 year event

But that’s based on our legacy climate, not today’s changed climate

[Daniella Levine Cava @MayorDaniella]

Officer Cesar Echaverry sacrificed his life to protect our community. He died a hero – and today, our county mourns with his family, loved ones, and all his fellow police officers who risk their lives every day to protect and serve Miami-Dade County.

Rest In Peace, Echy.

[Jess ✩ @starjesss]

🖤

[Alyssa Hyman @AlyssaHymanNBC6]

. ⁦@MayorDaniella⁩ speaking right now at Det Echaverys rendering of honors service: today we remember a beloved son, brother, fiancé, colleague and public servant ⁦@nbc6⁩

[Jess ✩ @starjesss]

Shame on @wsvn @WPLGLocal10 for not giving him the coverage he deserves. Amazing how others who are not in public service get national screen time. This officer was killed while serving our community. #ShameOnYou

[Jess ✩ @starjesss]

Thank you @nbc6 for being the ONLY local station actually showing Echy’s Rendering of Honors.