StarTrack

StarTrack, together with @AusPost, makes deliveries easier and better. Have a question? We're tweeting 9AM-5PM, Mon to Fri (AEST).

[StarTrack @startrack]

The StarTrack team are working hard to continue delivering goods and services across the country. Stay up to date with any changes to our network here: https://t.co/k4c9uAWlk5

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@hayleey_j Hi Hayley, Ted here.
If you don't mind DMing this delivery's consignment number, I'd be happy to check what the system says about its specifics.

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@KaustavDasGupt8 Hi Kaustav, Ted here.
Have you got this parcel's consignment number?

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@kalpeshamin2 Hi Kalpesh, Ted here.
Have you got this parcel's consignment number handy?

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@wayoftheowl Hi Sebastian, Ted here.
Have you got its consignment number handy?

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@RyM273 Hi, Ted here.
We don't initiate contact as a rule, but if you do, we're authorised to reply.

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@gavanlamb Hi Gavan, Ted here.
My understanding is that yes we have moved on to contactless delivery protocols.

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@withers83 Hi Paul, Ted here.
If you've got this shipment's consignment number handy, I'd be happy to check the system for updates.

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@wcoronado Hi William, Ted here.
StarTrack Courier is a separate entity from StarTrack. As such, it's best to address feedback regarding StarTrack Courier deliveries to StarTrack Courier directly.

https://t.co/4iJ3l4LEO0

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@LifeOfLindan That said, from this parcel's scans, it appears to have been released today.

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@LifeOfLindan Hi, Ted here.
"Ready for Pickup" means pickup from the sender. Basically, it means that while StarTrack has been advised that the parcel exists, it hasn't been released to us yet. Only the sender can tell when they plan to do so.

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@FredArcher0001 Hi Fred, Ted here.
Have you go this package's consignment number handy?

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@SailorEm Hi Madam, Ted here.
The parcel attached to this consignment number does have an existing case in the system. For verification purposes, are you able to DM the contact number associated with that case?

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@jwelchnz Hi Joseph,
I'm sorry to hear that this delivery has turned into such a hassle. When you spoke with StarTrack, you should have been issued a case number. Have you got that handy? -Ted

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@SailorEm Hi, Ted here.
We don't initiate private contact on Twitter, but if you'll DM the parcel's consignment number, I'd be happy to check what the system says about it.
Failing that, we can be emailed at [email protected], or contacted via our website or Facebook.

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@LDNFLDS Hi Grant,
Most StarTrack deliveries take place only during business hours. As such, if you've got this parcel's consignment number handy and don't mind DMing that, I'd like to look into why this one appears to be different. -Ted

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@LHillzy Thank you.
The best thing to do in this instance would be to contact the parcel's sender directly. From its scans, it is being held because it was damaged (got wet) during transit. The depot has notified the sender and currently awaits their reply. -Ted

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@LHillzy Hi, Ted here.
Have you got the parcel's consignment number handy?

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@raygajitos Hi Raymond, Ted here.
If you don't mind DMing this delivery's consignment number, I'd be happy to check what the system says about it.

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@rob8nic Have you got this parcel's consignment number handy?