Stella Connect by Medallia

We are a customer feedback and quality management platform built specifically for customer service teams.

[Stella Connect by Medallia @StellaConnect]

We've switched over to @Medallia on social media — connect with us there on Twitter and all platforms.

[Stella Connect by Medallia @StellaConnect]

We couldn't do it without you — in @G2dotcom's 2022 Best Software Awards, Stella Connect received the honor from customers around the world as one of the Top 100 Software Products! 🏆

https://t.co/c2T7qJc2WA | #b2b #software

[Stella Connect by Medallia @StellaConnect]

As a result of a high-performing customer service team, your brand will establish a reputation for quality service that keeps customers coming back.

https://t.co/6RPJSGeBAE | #CX #customerservice

[Stella Connect by Medallia @StellaConnect]

CX expert Matt Watkinson, co-founder and CEO of agency Methodical, reveals what it takes for your business to create great experiences.

https://t.co/fXPFGksqi4 | #cxstrategy #customerexperience

[Stella Connect by Medallia @StellaConnect]

.@eaze, a direct-to-consumer brand serving as the largest cannabis marketplace in California, quickly realized how Stella Connect could create a culture of visibility and recognition among the customer support team.

#customerexperience #cxstrategy

[Stella Connect by Medallia @StellaConnect]

Sarika Khanna, EVP & Chief Product Officer at @Medallia, examines the trends driving brand-defining customer service in 2022.

https://t.co/iaUeNOFl4O | @MyTotalRetail #customerservice

[Stella Connect by Medallia @StellaConnect]

As you make adjustments in 2022, it's the perfect time to improve your customer service training program — drive agent performance and earn impactful business outcomes.

https://t.co/dtUFxGlkyl | #CXstrategy #customerservice

[Stella Connect by Medallia @StellaConnect]

Take a look at this blog post from #CX leader Mandisa Makubalo — she explores what it takes to effectively coach agents and elevate their performance.

https://t.co/Dojy125Ewt | #contactcenter

[Stella Connect by Medallia @StellaConnect]

.@Hagerty, which provides specialty insurance for collector and classic cars, uses Stella Connect to better understand its members.

#customerexperience #cxstrategy

[Stella Connect by Medallia @StellaConnect]

Customer service is one of the most significant differentiators between your brand and the competition — run a training program that improves agent engagement and their performance on the front lines will follow.

https://t.co/k7HNG4OIeE | #CX #customerservice

[Stella Connect by Medallia @StellaConnect]

Sarika Khanna, EVP & Chief Product Officer at @Medallia, breaks down the top five customer service trends for 2022.

https://t.co/Bz0JcvSPGE | @ExecsInTheKnow

[Stella Connect by Medallia @StellaConnect]

Trust the CX leaders who deliver great experiences every day: our customers! 🙌

In the latest G2 Winter Reports, Stella Connect has been named a leader in several categories while also earning awards for implementation and user adoption all based on reviews from customers. 🏆

[Stella Connect by Medallia @StellaConnect]

New year, new customer support trends:

• Negative WoM is the new norm 🗣️
• Personalization is now expected 💅
• Customer loyalty is on the decline, so don't ignore customer effort ⚙️
• Support teams are an essential brand differentiator 🤝

https://t.co/2y9BkwvCod | #CX

[Stella Connect by Medallia @StellaConnect]

Customer service teams are only as strong as the training and coaching provided to them to improve their skills.

https://t.co/Jv45G8Gn1C | #CX

[Stella Connect by Medallia @StellaConnect]

KPIs such as CSAT, NPS, and CES are all critical to your brand’s success, but typically they’re quantitative customer service metrics. Customer sentiment, however, is a qualitative customer service metric.

https://t.co/7WQT8mBsHp | #CX

[Stella Connect by Medallia @StellaConnect]

Stay ahead of the #CX curve using these best practices:

• Invest in speed ⚡
• Balance efficiency with quality ⚖️
• Don't overlook personalization 🤝
• Develop a service recovery strategy 📝
• Ensure customers feel heard 👂

https://t.co/C0yXmDYWhX | #customerexperience

[Stella Connect by Medallia @StellaConnect]

.@ColinShaw_CX, founder of Beyond Philosophy and co-host of the Intuitive Customer podcast, takes a closer look at creating positive memories of experiences as a deliberate #CX strategy.

https://t.co/w4HdA5DWYo | #customerexperience

[Stella Connect by Medallia @StellaConnect]

Ben Segal, Senior Director of CX at @PairEyewear, reveals how his team built a CX tech stack from scratch and shares best practices for you to do the same.

Watch the full conversation here: https://t.co/IyPxB96BBH | #CX

[Stella Connect by Medallia @StellaConnect]

.@service360blog highlights the key insights from our Customer Service Trends for 2022 research study.

https://t.co/HIu8mkfhb9 | #CX #customerservice

[Stella Connect by Medallia @StellaConnect]

Customer service is constantly changing — here are all the data-backed trends you need to know to deliver great experiences in 2022.

https://t.co/7hfazF4PKa | #CX