StepChange

We're StepChange, the UK's largest provider of free, online debt advice 24/7. Debt happens. Let's deal with it.

[StepChange @StepChange]

LETS BREAK THE CYCLE 🔁

Being stuck in debt can feel overwhelming. Shame and fear about asking for help can keep the cycle going, making it even harder to take the first step.

You’re not alone - and things can get better.

No matter your situation, we’re here to support you.

#debt #debtadvice #debtsolutions #debtstigma

[StepChange @StepChange]

Have you left us a review yet?⭐

With over 2,000 reviews last year and a 4.9 ‘Exceptional’ star rating on Feefo, we are here to help!

#debt #debtadvice #budgeting #finance

[StepChange @StepChange]

Hi John. Sorry to hear this. You'd be best calling us on 0800 138 1111 or accessing your online account. One of our advisors can then assist on the phone, or via online chat. If your StepChange session is complete and you have applied for a DRO, you'd need to speak to MoneyWellness.

[StepChange @StepChange]

Our CEO @VikkiBrownridge and debt advisor Greg Jenkinson will feature on @ITVTonight discussing the cost of living pressures currently affecting our clients at StepChange, as energy debt and other arrears continue to rise. Watch tonight at 7:30!

[Tonight @ITVTonight]

With the war in Iran fuelling the cost of living crisis, Paul Brand finds out which household bills are likely to rise further and assesses what people can do to keep costs down

Rising Bills: How Can You Save Money? is on ITV1, Tonight 7:30pm

Get Involved using #ITVTonight

[StepChange @StepChange]

Hi there - thanks for your kind words. Our budget guidelines are based on Standard Financial Statement (SFS) figures which are updated annually. These are only guidelines however, and clients can add meaningful comments into their budget to explain why a cost may be higher. The most important thing for us is that clients' budgets reflect their circumstances, so we are giving advice tailored to their situation.

[StepChange @StepChange]

One in three StepChange clients is a private renter.
In a new article for @BigIssue our CEO @VikkiBrownridge argues that while the Renters’ Rights Act is welcome progress, renters will keep falling into problem debt unless housing affordability is addressed.
https://t.co/31FaTF0rBp

[StepChange @StepChange]

🚪We are disappointed that statutory regulation of bailiffs was not included. This is a change that would protect some of the most vulnerable people in debt, and we will keep pushing for it to be included in this parliamentary session.

[StepChange @StepChange]

Today's King's Speech contained some important measures for people struggling with debt and the cost of living. Here's are some of the highlights 👇

[StepChange @StepChange]

💳 We look forward to engaging with the government on the Financial Services Bill to improve financial inclusion and support low-cost borrowing. Initiatives such as the No Interest Loan Scheme are essential in reaching consumers currently excluded from mainstream lending.

[StepChange @StepChange]

@mjb8028 Hi Mark, thanks for reaching out. Does it highlight in the email what information is missing? We've followed you, please send us a DM so we can point you in the right direction. Thanks!

[StepChange @StepChange]

@L_33_H @MrPitbull07 Thanks for signposting us Lee! We're here to help if you or someone you know is struggling! 😊

[StepChange @StepChange]

Hi Matty, thanks for getting back to us. Our phonelines are extremely busy but if you're struggling with completing the online form then keep trying the number. I have raised this issue with the relevant team and they've assured me that there isn't any technical issues from our side. Thanks, Gee

[StepChange @StepChange]

@AlanWearringS We're so glad to hear we were able to help. It's stories like this that makes what we do worth it. Through the bad came something incredible and you should be very proud of how far you have come in this last decade!🫶

[StepChange @StepChange]

@KayleighHassall Hi Kayleigh, we're sorry to hear it took a while to get your issue resolved. I've raised this with the relevant team to prevent this from happening in the future. Thanks, Gee

[StepChange @StepChange]

We love seeing your reviews over on Trustpilot of how we helped people struggling with their finances! 🫶

Head to our website if you need help today: https://t.co/0rqowyDLrv

With over 2,000 reviews and a 4.6 star rating on Trustpilot, we are here to help!

[StepChange @StepChange]

@KayleighHassall Hi Kayleigh, thanks for getting back to us. Please can you confirm the number you're calling to get through to us? Thanks, Gee