@TicketSellers I am trying to reach you urgently. I have sent numerous emails and completed your online forms and been trying to call for days! No replies to my emails. I really need to speak to you as a matter of urgency now. Could someone please respond?
@TheRAC_UK I’m sure this option would have been the most cost effective and would have got us off the dangerous motorway and on our way home quicker than the 3hr wait we had to endure with no updates from your dispatch team what so ever!
@TheRAC_UK to add insult to injury! The company we used to come and replace our tyre just finished a job for the RAC replacing a tyre on the M25 so why was this service not provided to me and why did I have to pay out of my own pocket for an option that you do actually offer?
@TheRAC_UK surely your customers safety is of paramount importance! I am hoping to hear back from someone regarding this matter and some gesture of reimbursement as I am sure I have actually saved you money tonight!!! #dotherightthing
I have been neglected tonight not rescued!!
@TheRAC_UK this service is absolutely unacceptable.
I am sure the cost of a taxi and then the cost of a pick up truck taking our car home will cost more than the £170 to actually fit us with a new tyre. So why is this not an optional service?
@TheRAC_UK I was never informed of the plans when the truck arrived. You have kept us sitting on a busy motorway with our safety at risk and then wanted us to sit in our car while it was attached to the back of a flat truck to take us to safety. Where is the safety in that?
@TheRAC_UK so you offer a taxi and our car still to be delivered at some point later tonight or tomorrow.
I am now waiting for an emergency tyre fitter to come out at a cost of £170 out of my pocket!
@TheRAC_UK this is not acceptable. We was then told the truck would load the car on the back with us in it? Attached on the back of a truck? Health and safety no? The truck that arrived only had 1 spare seat 👍🏽.
@TheRAC_UK so I’m writing this whilst sitting on the M11 having waited 3.5hrs for a pick up truck to deliver us and our car home as per the advice given by one of your staff. But no, instead you want to pay for a taxi to take us home and our car be delivered the following day?
Many families are being denied the chance of seeing/saying goodbye to their loved ones in hospitals before they die. They are also being denied the opportunity to give them the funerals they deserve. Could funerals be shown over an online stream? @BorisJohnson@GOVUK
@ZARA_Care I speak with Anish who advises they will investigate this and call me back within 2 working days. Nothing! I call back, didn’t get the name this time but was advised they had not got a reply from Royal Mail would chase.
@ZARA_Care I am so disappointed with the service I have received in the last 8 days!
Tuesday 3rd dec Royal Mail item says it’s delivered.
I call within 10-20mins of getting this notification to advise nothing has been delivered.