Missa inte vår första digitala livesändning den 1 sept! Medverkar gör bl.a Micael Dahlen, professor #Handelshögskolan i Stockholm och @stephan_erne, CDO #Handelsbanken. Huvudsponsor: Fluido - We bring customer data to life https://t.co/mxZup8Hz1k
Thank you @stephan_erne for quoting #Salesforce as an example of building relationship in a digital+physical world: “Salesforce that is a leader in digital still brings 170000 people every year to San Francisco... the personal element is crucial” #EfmaCg18#handelsbank
@stephan_erne “need for people to have someone to talk to is not going away” is great practica advise. Value added services within branch banking journey are pivotal. It is all about people. @Efma_news #EfmaCg18#thinksavvia
@stephan_erne@handelsbanken at #EfmaCg18 - The 4 focus areas of Handelsbanken:
1- The customer meeting
2- Building relationships
3- Data & security
4- New co-operations