stephanie machin

Life isn't about waiting for the storm to pass Its about learning to dance in the rain..

[stephanie machin @stephaniemachin]

@OntheBeachUK please can someone help me urgently we fly tomorrow morning at 6am and have just received an email saying our hotel is full.
We cannot get through to anyone on the phone. Please please can someone help me!

[stephanie machin @stephaniemachin]

@joinpureplanet Hi it’s not a rental property we are the owners. But no apologies don’t have any forwarding information for the previous occupiers.
Thanks

[stephanie machin @stephaniemachin]

@Matalan Hi it is the cuddly bear dog pjs. WW071. Thank you

[stephanie machin @stephaniemachin]

@Matalan will these dog jumpers be coming back in stock?? 🙏🏻🙏🏻 along with the daddy bear ones

[stephanie machin @stephaniemachin]

@nextofficial This isn’t good enough illegally taking money from customers account 11 weeks this has been going on. Just refund the money that you have taken. How can you justify having taken my money and not immediately refunding #theft #thievingcompany

[stephanie machin @stephaniemachin]

@HollyMLoughton @nextofficial I meant double check your statement that they haven’t taken more than you’re original order, but guessing if you’ve checked for a refund you would have seen any other payments. I have had 8 payments over 10 weeks nearly double my order

[stephanie machin @stephaniemachin]

@laurendall @nextofficial Some advice... Check you bank account, I placed an order 10 weeks ago still only received 2 items and next have taken 8 different payments over the 10 weeks from my account now close to double what I originally ordered. I only found it by chance! Disgusted by the service

[stephanie machin @stephaniemachin]

@_sarahmckenzXO @nextofficial Advise you to check your bank account next havent delivered my sale items in over 10 weeks and have now taken nearly double from my bank account.. I have 8 payments over the 10 week period in dribs and drabs. I only spotted it by chance

[stephanie machin @stephaniemachin]

@Orestic25 @nextofficial & also because there appears to be a 10-15 day period between money taken from my account to being visible in nexts they are saying they will not refund the additional money until thy can see it in their account.I will now be taking to trading standards. Keep an eye on your bank!

[stephanie machin @stephaniemachin]

@Orestic25 @nextofficial To make matters worse.. they have taken 8 different payments over the last 10 weeks totalling close to double my original order.. and money is still being taken from my account after I have said I do not want anything other than my money back.

[stephanie machin @stephaniemachin]

@Orestic25 @nextofficial strange this.. I am having the exact same problem ordered 10 weeks ago, only received 2 of 9 items on time, the arrival dates I am receiving daily emails with changes from the previous days email of delivery dates basically no idea what is or isn’t arriving or when

[stephanie machin @stephaniemachin]

@georgiafayed @nextofficial Check your account mine has come out in 8 different payments over the last 10 weeks and currently sat at 3 extra payments now paid nearly double and not received it.. 😤 only by luck have I added it up and realised..

[stephanie machin @stephaniemachin]

@georgiafayed @nextofficial Hi random but can I ask how many items you ordered?I haven’t received my order from 4th July.Endless emails saying they will arrive x date then another saying x wasn’t available & will be arriving https://t.co/mwmVtdrH6s have now debited my account nearly double my original order

[stephanie machin @stephaniemachin]

@nextofficial yet I have been charged 6 payments at different periods totalling more than the initial order,again to which I can not stop the payments because the orders cannot be cancelled.I have requested a call back, originally 22 minutes wait,now it’s longer with every minute

[stephanie machin @stephaniemachin]

@ScottishPower please can I request w call back I have been on hold collectively 3 hours In 2 days I emailed yesterday and received no response I have been online chat for an hour whilst on hold.

[stephanie machin @stephaniemachin]

@ScottishPower Another 51 minutes at 19.43 #wordscannotdescribe

[stephanie machin @stephaniemachin]

@ScottishPower still on hold.. spoke to an advisor for 10 minutes and then he’s just disappeared and I’m back on hold #unhappycustomer #poorservice

[stephanie machin @stephaniemachin]

@ScottishPower 1 hour at 18.51

[stephanie machin @stephaniemachin]

@seetickets I have used the contact form.. and I am currently on hold for the 27th minute. #useless

[stephanie machin @stephaniemachin]

@seetickets the worst service I’ve ever known.. can’t get through to a customer advisor as every option on the phone directs me to the internet and live chat and when I log in there is no live chat available all I get is order tracker! #horrific #worstservice #willnitbeusingagain