Steph Rogers

Writer • Vintage Curator @CourierCurated • Parent to one hooman + four senior furbabies 🐾 | Austin, TX | Second chances look good on everyone. ✨

[Steph Rogers @stephcr83]

Claim #PRN011302219401
I've documented the timeline, saved all correspondence, and filed a complaint with the Texas Attorney General's Consumer Protection Division.
@arw_home Please authorize a qualified local HVAC technician immediately.

[Steph Rogers @stephcr83]

During that delay, my home's indoor temperature reached 92°F. My household includes a child under 8 and four senior dogs. We've been relying on a single window A/C unit while waiting for central air to be restored. @arw_home

[Steph Rogers @stephcr83]

@arw_home acknowledged the dispatch error but told me I'd have to wait 40+ hours while their internal system updated before they could assign a local contractor. The delay was caused by ARW's own administrative error—not by anything on my end.

[Steph Rogers @stephcr83]

Day 4 without central A/C in a Texas heatwave. 🥵
Hey @arw_home, I paid my emergency service fee on July 2. Instead of dispatching a local HVAC technician, ARW sent one 150+ miles away in Houston.
Here's what happened... 🧵

[Steph Rogers @stephcr83]

@arw_home Day 4 without central A/C in a Texas heatwave. 🥵
Hey @arw_home, I paid my emergency service fee on July 2. Instead of dispatching a local HVAC technician, ARW sent one 150+ miles away in Houston.
Here's what happened... 🧵

[Steph Rogers @stephcr83]

@arw_home @BestCompanyUSA It's Day 4 without central A/C after ARW dispatched a technician 150+ miles away by mistake and told me to wait 40+ hours because of an internal error. Please help resolve Claim #PRN011302219401.

[Steph Rogers @stephcr83]

Claim #PRN011302219401
I've now filed a complaint with the Texas Attorney General's Consumer Protection Division and documented the timeline with supporting evidence.
ARW: Please authorize a qualified local HVAC technician immediately.

[Steph Rogers @stephcr83]

Day 4 without central A/C in a Texas heatwave. 🥵
I paid American Residential Warranty (ARW) my emergency service fee on July 2. They mistakenly dispatched a technician 150+ miles away in Houston instead of to my home in Pflugerville, TX.

[Steph Rogers @stephcr83]

During that delay, my home's indoor temperature reached 92°F. My household includes a child under 8 years old and four senior dogs. We're relying on a single window A/C unit while waiting for central air to be restored.

[Steph Rogers @stephcr83]

ARW acknowledged the dispatch error but told me I'd have to wait 40+ hours while their internal system updated before they could assign a qualified local HVAC contractor. The delay was caused by their own administrative error—not by anything on my end.

[Brittany @Brittan06417432]

@Bubblebathgirl @KamalaHarris Can’t believe I have to explain this to a grown man. Race is based on how one presents, phenotypically…observable traits. Nationality is where one was born. Ethnicity is one’s ancestral history. Her race is black, nationality is American, and her ethnicity is Indian & Jamaican.

[Razom for Ukraine 🇺🇸🤝🇺🇦 @razomforukraine]

The village of Ivanivka, Chernihiv region, was under Russian occupation for almost a month last year. Now, thanks to a Razom grant to @voices_org_ua it has a brand new playground 🥰 Thanks for helping us spread smiles & support Ukrainian kids!

[KXAN Weather @KXAN_Weather]

FIRST WARNING: A cold front (the coldest of the season) will likely push through the state on Sunday. This will likely plummet temperatures in Austin down into the 50s for Halloween. You'll want to stay with us for updates as your planning your Halloween costumes.

[Pflugerville, TX @PflugervilleTX]

⚠️Pflugerville residents have captured remarkable pictures and video of a strange creature around Lake Pflugerville. Should you see any interesting activity around the lake, take photos and video and post them to your social media accounts using the hashtag #PfSightings.

[Steph Rogers @stephcr83]

💯🔥🔥🔥

https://t.co/PsjKf3Cqkz

[Leyla Shams, Chai and Conversation لیلا‌شمس @justleyla]

It wasn’t a verbal altercation, it was harassment! @Austin_Police BAD LOOK

[NBC DFW @NBCDFW]

A Texas mom was denied maternity leave after delivering a stillborn baby https://t.co/yZviEIwPQb

[Steph Rogers @stephcr83]

https://t.co/Inat2Yci4X

[Steph Rogers @stephcr83]

#EmotionalSecurity is my top #SafeSpace 🎉🌈💕

https://t.co/6OgdAKxGSc

[Steph Rogers @stephcr83]

https://t.co/c0vuU1XmDq