@DHLParcelUK I sent a parcel on a next day service on Friday morning and it still hasnβt been delivered, how can I get it prioritised to be delivered early tomorrow, this service level of service is awful
@SW_Help@SW_Help I did this and got a reply that the compensation is only 1 in 5 because xelabus were accepting tickets, however the instruction at the time from SWR was to use the mainline station and pay for parking. You are doing anything you can to not pay the compensation you owe π‘
@SW_Help what happened to your franchise promises. You said there would be more trains and seats to Waterloo from Southampton Airport Parkway. The 6.28 train has disappeared from the timetable, the 6.38 is now a smaller train with less seats and the 6.51 is always cancelled
@SW_Help@SW_Help thatβs doesnβt answer the question as Chandlers Ford has free parking so parking at Southampton Airport Parkway will cost me an additional Β£467.10 just in parking, not even in fuel, how is that acceptable not to reimburse this additional cost
@SW_Help with Chandlers Ford station being closed for the strikes for all of December will you be reimbursing the additional cost of parking at a mainline station
@SW_Help how can it be right that both my morning and evening journeys suffer significant delays and you decline the delay repay claim because you have already paid out on the other journey. Surely each journey should be compensated separately as both were delayed!
@SW_Help why have you cancelled the 22.05 from London Waterloo to Southampton Airport Parkway. It is bad enough only running the trains hourly without cancelling the only train π€¬