Stephanie Norton

[Stephanie Norton @stephnort4]

@AmericanAir after losing my wedding bag and being asked to look for it (Day 6)

[Stephanie Norton @stephnort4]

@AmericanAir Yes- losing heirlooms is not ideal- devastating, might be more appropriate. I hope you also understand that I am asking for the bare minimum to have a live human do their job and search through the lost luggage room.

[Stephanie Norton @stephnort4]

Me: You lost my luggage and need to find it.

American Airlines @AmericanAir:

[Stephanie Norton @stephnort4]

@AmericanAir do you actually think that I haven’t reached out to baggage claim a million times already? Good customer service requires problem solving!!

[Stephanie Norton @stephnort4]

Live footage of @AmericanAir “working on” finding my lost wedding bag…

[Stephanie Norton @stephnort4]

@AmericanAir And guess what the baggage team says? “No new data scans”. Stop giving me the same suggestions with zero results!

[Stephanie Norton @stephnort4]

Day 5 of @AmericanAir not doing their job…wedding bag is still lost…no updates…and no human to speak with past the generic desk. UNACCEPTABLE.

[Stacey Rodwell @staceyrodwell]

@AmericanAir you lost the brides bag when you made her check it at DFW to LAX. It has items of importance from their wedding. This is unacceptable

[Stephanie Norton @stephnort4]

@amandac_franco @AmericanAir Nobody at @AmericanAir wants to do their job and hold themselves accountable for THEIR MISTAKE

[Stephanie Norton @stephnort4]

Day 4 of my wedding bag being lost…@AmericanAir still with no new updates- can’t even locate the bag in the airport they lost it in. But rest assured- they are sending “urgent” electronic messages to baggage claim

[Stephanie Norton @stephnort4]

@AmericanAir You mean the generic number that has another person not actual at DFW send another electronic message to DFW? Send someone to look through your giant lost luggage room!!

[Stephanie Norton @stephnort4]

@AmericanAir Of course you did- how about picking up the phone and calling an actual human that is boots on the ground?! Since you won’t give me the direct number to DFW baggage claim

[Stephanie Norton @stephnort4]

@AmericanAir Still helpless!!

[Stephanie Norton @stephnort4]

The customer service of @AmericanAir after losing a bag with important items from my wedding and family heirlooms is ATROCIOUS. Fly elsewhere at all costs!!!!

[Stephanie Norton @stephnort4]

@AmericanAir I'm here. Where are you?

[Stephanie Norton @stephnort4]

@AmericanAir

[Stephanie Norton @stephnort4]

@AmericanAir My husband has already done this without any success- it was checked at a gate because of full flight- his bag made it, mine did not, and there have been ZERO updates for 3 days

[Stephanie Norton @stephnort4]

@MLSDoppelganger

[Julie Uhrman 🏝⚽️🚀 @juhrman]

WELCOME BACK!!! @weareangelcity 🤝 @sydneyleroux = 🔥. Let's go!