@airtminc
I'm writing on behalf of my wife regarding her Airtm account.
Come on, Airtm. It's $283, not $2.83 million.
Your app says “Instant — typically within 30 mins.” We initiated a $283 USDC Direct Crypto Withdrawal to an ERC-20 USDT wallet at 3:13 PM, and the funds were already deducted from the Airtm balance.
We're now approaching 60 hours, and there is still no blockchain transaction / TX hash and no meaningful update on when the transaction will actually be sent.
I've already contacted support. The only response so far has been that the case was forwarded to the technical department, then silence eversince
I've worked in technology for over 20 years and have been using crypto and blockchain for over 15 years. I understand the difference between a transaction being broadcast and a transaction waiting for blockchain confirmation.
There isn't even a TX hash yet.
So this isn't about Ethereum taking time to confirm a transaction. Where is the transaction, Airtm?
If this withdrawal is advertised as “Instant — typically within 30 mins”, how does a $283 withdrawal remain unresolved for over 60 hours after the funds have already been deducted?
Case ID: 3425428
#Airtm #Crypto #USDC #USDT #Ethereum #Fintech
@airtminc