Steve Dobbs

Senior Vice President, AMER #Insurance at @salesforce, the #1 CRM | Data is King, Scale is the Winner & #CustomerExperience is Everything | Dad |

[Steve Dobbs @SteveDobbs_]

One on my favorite #DF22 moments!

Always great to connect w/ customers, friends and colleagues including Shilpa Ganapathineedi of @amfam, Michael Moxley of @followgoosehead and our @salesforce SVP & GM of #FinServ, @EranAgrios.

Which @Dreamforce moments will stick with you?

[Steve Dobbs @SteveDobbs_]

According to research, #CustomerService plays a large role in insurance client turnover. So how do you increase retention?

➡️ Anticipate needs
➡️ Offer a human touch
➡️ Be everywhere your clients are

Learn more on what each entails at @Salesforce ➡️ https://t.co/fAxbO9wBM7

[Steve Dobbs @SteveDobbs_]

Guessing your client’s needs ❌
Providing valuable recommendations ✅

@RocketMortgage is building customer relationships and trust by utilizing data.

Learn how they're improving the digital home-buying experience and succeeding with @Salesforce ➡️ https://t.co/UVJ0gfOKEx

[Steve Dobbs @SteveDobbs_]

With 2023 underway, here are my predictions for growth factors in the #insurance industry:

💡 End-to-end analytics platforms will drive action
💡 #Data as a key area for differentiation
💡 #AI as an area of continued interest & testing

What are some of your #2023Predictions?

[Steve Dobbs @SteveDobbs_]

This year, #DigitalTransformation was in full swing with #automation and #CX being key areas of focus! 🤖

What trends do you think will reign for 2023?

@VentureBeat shares @Mulesoft's top 7️⃣ predictions for the upcoming year ⬇️
https://t.co/HbXUHRXL9T

[Steve Dobbs @SteveDobbs_]

Investing in new #data tech but not driving results? 🤔

@Salesforce breaks down the path to becoming a data-driven organization — and what yours may be missing ⬇️ https://t.co/izZets7nXX

[Steve Dobbs @SteveDobbs_]

Today, #data is being used to improve nearly every facet of #Insurance - from gaining new industry insights to creating personalized customer experiences.💡

Hear how some of the top companies are utilizing @Tableau to enhance their business in @Forbes ⬇️ https://t.co/zHJ3YXalZJ

[Steve Dobbs @SteveDobbs_]

Happy Holidays Everyone! 🎄

From #SalesforceTour to @Dreamforce, to speaking with our women in #insurance communities, connecting with @salesforcejobs colleagues, & spending time with family, I am thankful for all that 2022 gave me.

What were some of your highlights this year?

[Steve Dobbs @SteveDobbs_]

Unsurprisingly, in 2023, automation and #AI will be amongst the top #DigitalTransformation trends 🤖

In the insurance industry, both have resulted in more streamlined workflows and better utilization of data for agents.

Interesting insights in @Forbes ➡️ https://t.co/uwRx8sVvYr

[Steve Dobbs @SteveDobbs_]

I had such a great time at Salesforce World Tour last week! 🍎🏙

Great food and even greater company, I'm glad I was able to join these events and sessions with my fellow colleagues.

Couldn't make it? Catch all the #FinServ sessions on @Salesforce+ ➡️ https://t.co/JbFqfDubih

[Steve Dobbs @SteveDobbs_]

With the implementation of @Salesforce & @Mulesoft, @ExperienceCNVRG greatly improved their #CX!

In #insurance, simplified and personalized experiences are key. 🔑

Read about Converge's new capabilities ➡️ https://t.co/hCOwcLPbuA

[Steve Dobbs @SteveDobbs_]

Employee & customer experiences go hand in hand 🤝

Transform your #insurance agency by creating streamlined workflows for agents & more personalized #CX by capitalizing on real-time data.

Watch how on @Salesforce+ ⬇️ https://t.co/PMOO5a1wr1

[Steve Dobbs @SteveDobbs_]

Q: How can your #insurance business mitigate risk while reaping instant benefits and greater ROI? 👀

A: Investing in #DigitalTransformation and automation!

Great @Salesforce 360 blog on making the right #tech investments ➡️ https://t.co/XWKAIOoICJ

[Steve Dobbs @SteveDobbs_]

Mark you calendars for Thursday, December 8th! 🗓

World Tour NYC is coming. Learn how your #insurance agency can significantly improve #CX with tools like @Mulesoft and @Salesforce's new real-time data platform, Genie.

Register ➡️ https://t.co/HqTeDULsep

[Steve Dobbs @SteveDobbs_]

Want to discover the 🔑 to improving the #insurance quoting process? 👀

Join @salesforce's December 6 #ILoveInsurance Webinar to learn more about automating critical workflows and the power of real-time connectivity ➡️ https://t.co/4ntFMfMwWn

[Steve Dobbs @SteveDobbs_]

In today's digital age, @RocketCompanies is working on becoming the first mortgage lender to allow home buyers the ability to close entirely via mobile device.

See how they're accomplishing this feat and using @Salesforce to gather important data: https://t.co/0aumFamHCQ

[Steve Dobbs @SteveDobbs_]

Modernizing #insurance systems for today's digital consumer has resulted in distribution partners rethinking policy administration.

Join our upcoming @salesforce #ILoveInsurance Webinar, next Tuesday, as we discuss up-leveling in our industry ➡️ https://t.co/JEE00pCKaM

[Steve Dobbs @SteveDobbs_]

Call center agents turning a profit without any sales experience? 👀

See how agents can use Financial Services Cloud and Service Cloud Voice to open the door to more referrals in this #DF22 @Salesforce+ episode ⬇️ https://t.co/SrY6M0eHPp

[Steve Dobbs @SteveDobbs_]

The #insurance industry realizes the importance of exceptional #CX, however, orgs often overlook a process critical to growth — lead management.

On Nov. 15, learn how to deliver personalization at scale in @salesforce's #ILoveInsurance webinar.

Register➡️https://t.co/GNSDCB0bk9

[Steve Dobbs @SteveDobbs_]

Recently, I spoke with @salesforce's women in #insurance community. We talked about empowerment & mentorship.

As I think about my own daughters, I'm happy to be working to increase the number of women in #tech. More from @SalesforceEQ: https://t.co/egxuNXcMHm

[Steve Dobbs @SteveDobbs_]

Excellent overview of @Mulesoft from @ABridgwater in @Forbes 👍🏼

Learn about an integral part of our @Salesforce #Customer360 bringing multiple applications together to one unified platform.

Read all about it ➡️ https://t.co/fAO4DpZYcL