Salesforce

Salesforce is the #1 Agentic CRM — bringing humans, agents, and platforms together to drive customer success. Tweet @AskSalesforce for help.

[Salesforce @salesforce]

Hey AI, meet the #1 CRM — 🔴LIVE at the @Dreamforce Main Keynote

@Benioff shows how to unlock trapped value from anywhere https://t.co/7aTTgO1opf

[Salesforce @salesforce]

@MTSlive @ekuyda The greatest benefit of a multiplayer tool is passive learning. When a question is answered, or a workflow is built in a shared space, the entire team learns and benefits.

[Salesforce @salesforce]

Excited to be part of @NVIDIAAI’s Nemotron 3.5 Super VL launch

We’re customizing it to power AI agents in Missionforce Operations that can digitize and automate complex government workflows in secure customer environments

Let’s put it to work 🤝

[NVIDIA AI @NVIDIAAI]

Meet NVIDIA Nemotron 3.5 Super VL

Our new open model combines reasoning and tool use with text, image, document, and video understanding for long-running AI agents.

120B total parameters with 12B active 🧵

[Salesforce @salesforce]

Get hands-on with the latest Salesforce innovations at World Tour New York 🗽

See Agentforce Coworker, Salesforce with Claude, Slackforce, and more. Explore how AI grounded in your business data and context can help your teams work smarter and move faster.

160+ sessions, live demos, and hands-on training. All for free. Register now: https://t.co/NX2cAwrEIr

[Salesforce @salesforce]

Are you still scrubbing out the busywork? @TheGroutGuy isn’t.

They’ve scaled from a one-man van to 200 people by leveraging Salesforce. AI handles the scheduling so the team can focus on their customers. https://t.co/OQ0SCv5WjA

[Salesforce @salesforce]

@lillysharples A good walk = clearing the mental cache. 🧠

[Salesforce @salesforce]

Yes, folks, Damian is correct. The playbook is right there waiting for you.

[Damian Goral @Damian_Goral_]

Head of sales asking where to start with agents? Send them this.

@salesforce is the one rolling AI out at the biggest companies in the world, so this is the best playbook I’ve found on how an enterprise should approach agents. It shows how much the data matters and how to build the next layers on top of the CRM.

Salesforce refreshed its playbook, Become an Agentic Enterprise. It’s built on what they call Customer Zero, testing everything on their own 80,000 employees first, plus a 2026 study of 2,000+ AI decision-makers.

Six chapters, the best bit from each:

→ Goals. Pilots stall on resistance and low AI fluency.
→ People. 99% of companies running agents keep humans overseeing them.
→ Use case. “Agents that live in the flow of work get used.”
→ Processes. Built-in AI beats bolted-on tools on adoption.
→ Data. Salesforce grades its SDR agent against six million human SDR emails. It generated nearly $120M in pipeline.
→ Coaching. Asymbl’s sales team coaches its agent every week. 3,789% ROI.

Workflows, data and the record of how your best reps sell already live in your CRM. Build the agents there and keep a human coaching them.

Read the full playbook → https://t.co/yPJgCGJI0X

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Join the club → https://t.co/Cc4n4sipUM

[Salesforce @salesforce]

Good judgement or stone cold facts? Your AI agents need both. ⚖️

Leah McGowen-Hare explains why this combo is the secret to amazing customer experiences

[Salesforce @salesforce]

Meeting ends. Give it your messy notes.

Donor Engagement Agent can take a voice memo, photo, or text note, figure out who you met with and what happened, update the donor record, log the activity, and recommend what to do next.

New in Winter ’27: https://t.co/L0PgJEwaJz

[Salesforce @salesforce]

What if the next interface for work isn’t another app?
At #DF26, @iamwill, @SlackHQ CRO Zach Ciliotta-Young + Nadia Hansen explored a future shaped by personal AI agents, voice, and more natural ways to get work done.
Less navigating. More asking. More doing.

[Salesforce @salesforce]

We signed a definitive agreement to acquire @Braze, a leading customer engagement platform that helps marketers build deeper customer relationships by responding to customer behavior in real time and coordinating personalized experiences across channels.

Following close, Braze’s real-time engagement and AI decisioning capabilities are expected to complement all four layers of Salesforce’s architecture — Data 360, Customer 360, Agentforce, and SIforce.

Learn more: https://t.co/5ssPuwvqdb

[Salesforce @salesforce]

@trq212 Moving in the right direction >>> moving fast. Remove the noise and focus on the impact you can achieve by giving agents your core tasks. 📈

[Salesforce @salesforce]

@evanjpg_ Moving agents from isolated tools into shared workspaces means code reviews happen where the team operates, creating a natural way to collaborate under pressure, Evan. ☁️

[Salesforce @salesforce]

Watch the full episode: https://t.co/W6fYFOqQo9

[Salesforce @salesforce]

Capturing a 200mph moment requires communication that never hits the brakes ⚡️

Go Inside @F1® with @DanielRicciardo to see how the social team stays perfectly in sync using @SlackHQ — quickly turning around unforgettable content

[Slack @SlackHQ]

Meet Slack Frontline: everything you love about Slack, streamlined for the people on the floor, in the store, and more.

One work operating system for everyone on the team. See it in action. 👇

[Salesforce @salesforce]

@NotionHQ Love seeing headless software in action 🙌 Thanks, Notion!

[Salesforce News & Insights @SalesforceNews]

With the advent of personal AI agents, every business is grappling with the same question: Let them in or block them at the front door?

According to Mark Wakelin, EVP Customer Engineering & GM Agentforce at Salesforce, personal agents are only as reliable as the business agents waiting to greet them.

➡️ If a personal agent finds only a website and an API, it will do the thinking, weigh the options, and ultimately determine what the customer buys. The business supplies the product while the personal agent keeps the relationship.
➡️ When a business agent is waiting at the front door, the conversation that shapes the sale happens on the business’s side. The business answers the questions, suggests the better option, and resolves the problem, so the relationship stays with the company that served the customer.

That’s why the choice between blocking personal agents or letting them in is a false dichotomy. Blocking them keeps control but sends customers somewhere else. Letting them in through a website and an API wins the traffic but forfeits the relationship.

With Agentforce, businesses can open the door without giving up control. Their own agents greet personal agents as they arrive, so a business can welcome the traffic while keeping the conversation, the rules, and the customer data on its side.

https://t.co/GQLNfMfLWu

[Salesforce @salesforce]

@adisingh You’re one gondola ride away from peak optimization ✨

[Salesforce @salesforce]

Lucky for you, we’ve got the Agentic Enterprise Playbook right here: https://t.co/TKLmiMRXSC

6 chapters. Practical guidance. Real examples. A step-by-step path to becoming an Agentic Enterprise.

[Salesforce @salesforce]

See how we’re bringing AI to the world of chess: https://t.co/c0qvHkxTiO

[Salesforce @salesforce]

4 tech and AI influencers.

1 chess Grandmaster.

What could possibly go wrong? ♟️🔥

Watch them take on @samshankland at @FIDE_chess’s Grandmaster Garden at @Dreamforce. Spoiler: They put up more of a fight than we expected. 😉