Steve in Guildford

Based on a true story...

[Steve in Guildford @steveguildford]

@ZackPolanski Dodgy as hell, and an utter clown. Not ideal for a party leader…

[Steve in Guildford @steveguildford]

@BBCPolitics @bbclaurak @BBCOne @BBCiPlayer JRM??? Are you kidding? He’s an irrelevance from another era (irrelevant then too). I doubt you have a single viewer who can relate to his peculiar world view

[Steve in Guildford @steveguildford]

@ThaiAirways can you help me to change some details on my ROP account please

[Steve in Guildford @steveguildford]

@SW_Help I’m sure a lot of your customers will be keen to meet the people responsible for the service. It’s been more than 8 months since the last one, surely your managers are keen to hear from their customers? A TBC date doesn’t convey that keenness, almost as if they don’t want it

[Steve in Guildford @steveguildford]

@SW_Help when is the next Meet the Manager session please?

[Steve in Guildford @steveguildford]

Hey @SW_Help is on train wifi actually a useable thing or just a bad joke? Asking for 10,000 commuters on you services from Waterloo

[Steve in Guildford @steveguildford]

@swr_help useless useless useless useless hopeless incompetent shambles. Have I missed anything?

[Steve in Guildford @steveguildford]

@swr

[Steve in Guildford @steveguildford]

@SW_Help ah well yet another day of misery for your customers. How many more before something changes? Does anyone running SWR actually care? Seems not. #swrfailsagain

[Steve in Guildford @steveguildford]

@marksandspencer earnt? EARNT??? What kind of spelling is that? (Your TV ad) #earnt

[Steve in Guildford @steveguildford]

@SW_Help please, for the sake of your customers, put someone else in charge. Whoever is in charge of SWR now does not know how to run a reliable service. There is no commercial business that would tolerate the poor performance of SWR leadership

[Steve in Guildford @steveguildford]

@SW_Help is there a compensation scheme for passengers so distressed by the overcrowding on your trains that they spend the journey in tears? I’ve just got off a train at Waterloo having tried to comfort a distressed stranger crammed in to your 8:52 from Guildford

[Steve in Guildford @steveguildford]

@SW_Help could you PLEASE send a driver to drive one of the trains supposed to leave Waterloo for Portsmouth. It’s incredible that the simple matter of having train crew available seems to be beyond you

[Steve in Guildford @steveguildford]

@SW_Help Am I unlucky or does your onboard wifi never work? It would be fairer to passengers to remove it completely rather than offer the hope and then disappointment of the advertised service.

[Steve in Guildford @steveguildford]

@elonmusk ♾️-1

[Steve in Guildford @steveguildford]

The Trustpilot reviews of @skytv are the worst I think I’ve ever seen - 17,000 reviews, of which 85% are one star. I wonder whether anyone at Sky cares? Personally I’d rate them below one star. #SkyVIP

[Steve in Guildford @steveguildford]

@HeathrowAirport @Mrsljn A textbook example of lazy customer service - a reply that fails to provide the essential information, and every single person reading it would have the same follow-up question

[Steve in Guildford @steveguildford]

@MrJamesMay They stand on the left on escalators

[Steve in Guildford @steveguildford]

Once again cursing the clowns who thought cutting the UK off from its close neighbours was a brilliant plan. Hope they are all at the very back of the huge passport queue at Barcelona

[Steve in Guildford @steveguildford]

…and now that it’s open the Euro rate is different from the display right beside the desk - worse obviously

[Steve in Guildford @steveguildford]

@marksandspencer why does the travel money desk in Guildford choose lunchtime to close for some admin task that could undoubtedly be done before or after this busy period? Convenient for them, inconvenient for customers. Two staff busy filling forms…