steven overman

Author of The Conscience Economy

[steven overman @stevenoverman]

@santanderukhelp I received no advice. I direct messaged you and this morning the messages were deleted.

[steven overman @stevenoverman]

@santanderuk is the most broken bank I've ever experienced. Hours on hold to unlock an account that they blocked due to their own errors. Twice in a month.

[steven overman @stevenoverman]

#MikeRegnier @santanderuk has got his work cut out for him. Start with cutting call wait times. If fraud is going up, don't make the customer suffer. It's why we trust you with our assets. Your job, not mine.

[steven overman @stevenoverman]

@santanderukhelp I am still locked out of my account. The last time this happened, despite my conversations with your fraud team and international team, I didn't regain access for days.

[steven overman @stevenoverman]

@santanderukhelp You guys said you were going to open an investigation. You never did.

[steven overman @stevenoverman]

@santanderukhelp I have registered complaints and logged feedback twice. And now I've been on hold for over an hour, for the second time.

[steven overman @stevenoverman]

@santanderukhelp Thank you. Your security person also logged a complaint for me. I will email.

[steven overman @stevenoverman]

@santanderuk please explain to me how keeping me on hold for 90 minutes is protecting me? If you're so worried about my security shouldn't YOU have called ME? No wonder the Fintech disruptors are eating your lunch.

[steven overman @stevenoverman]

@santanderukhelp Yes. And I waited more than 2 hours on the phone on a non toll-free call which used up my minutes. My account is still blocked and I was told that it could stay that way up to 48 hours, which, given that it's a weekend, could cut me off until Monday. Shocking.

[steven overman @stevenoverman]

#santanderbank has put me on hold for over an hour after locking me out of my account for making a transfer. What exactly is the point of this "bank?" Aren't they supposed to be in the service industry? Cancelled.

[Goldfinger @goldfingerHQ]

Thanks so much to @publicispoke and @FFT_space for inviting us to such an inspiring workshop, where a group of creatives and strategists were invited to donate their time to helping us create a new tagline. Go behind the scenes with @Campaignmag below...

[Harvard Business Review @HarvardBiz]

People are motivated by career, community, and cause. https://t.co/rgvdePP6oL

[The Independent @Independent]

Trump pays respects to wrong city in controversial speech about mass shootings https://t.co/0W1wWSOucJ

[Forbes @Forbes]

Quote of the day: https://t.co/aQG7I1M6Ra

[steven overman @stevenoverman]

This whole thread. Yes. This is the horror. It’s so obvious from outside the USA. Preach, @JuliusGoat

[A.R. Moxon 🦋 @JuliusGoat]

It's time we face the fact that the reason we have massacres is because the people who prevent any remedy want them to exist.

The massacres aren't the price they're willing to pay for the freedom for "gun rights," whatever the hell that means.

The massacres are the point.

[Harvard Business Review @HarvardBiz]

What the Dalai Lama thinks leaders should do to create a better world:
- Be mindful
- Be selfless
- Be compassionate
https://t.co/wyKpvGhuOw

[Goldfinger @goldfingerHQ]

Our Academy is now underway 🎉 We're still buzzing from our launch, which included an inspiring panel discussion: ‘Can Sustainable Design Transform Communities?’. If you missed it, catch up on our blog 📖 https://t.co/u46ncWy09U @JulietKinsman @stevenoverman @HH_Architects @ONS

[steven overman @stevenoverman]

I’m fed up. #ElPaso

[steven overman @stevenoverman]

This makes my heart happy. This is my USA.

[steven overman @stevenoverman]

@JoyAnnReid Dementia.