Steve Yacconi

[Steve Yacconi @steveyak45]

@YG2K @AmericanAir Where were you traveling to? If SAN you may just want to go down there and look for yourself. It seems the website info is not updating like it should. Ours arrived but website still showed they were still on the original plane out of DC

[Steve Yacconi @steveyak45]

@AmericanAir come on now this is getting ridiculous. Baggage still shows on the original departing flight 6 days ago. Frustration is steadily increasing.
Kids fly home on Sunday and looks like they will have to buy all new luggage to carry the things home they had to buy to live

[Steve Yacconi @steveyak45]

@AmericanAir finally received our kids luggage. If you are expecting baggage in San Diego from DFW you may want to go down and check it out. The online information was not updated for us but the baggage arrived. There were hundreds of suitcases in the holding area.

[Steve Yacconi @steveyak45]

@AmericanAir So you must be seeing the same info I see online through the baggage tracking links. What I don't understand is how the person on chat had other information that isn't entered anywhere in the system that you or I could see. Was the chat person being truthful?

[Steve Yacconi @steveyak45]

@AmericanAir sent you a DM to see if you have any newer information on our issue

[Steve Yacconi @steveyak45]

Also, he had the chat window open on his device for 14 hours before he got connected to someone. This is ridiculous for a chat function. I can only imagine how long a phone call would have taken.

[Steve Yacconi @steveyak45]

@AmericanAir supposedly my kids will get their luggage today. No update online but finally got connected on chat. Rep said the bags arrived last night and will be delivered today but the website tracker shows no updates. Not a very helpful tool.

[Steve Yacconi @steveyak45]

@AmericanAir are you seeing my messages? Both here and in DMs. We need to figure out how to proceed while we wait for you to locate our luggage which has been lost since 12/22.

[Steve Yacconi @steveyak45]

@AmericanAir @frhowze Same issue on our end. Very frustrating that we don't get any updates. Tried calling and chat with 3+ hours of waiting. Been waiting on chat for over 5 hours. Even DM'd through here and haven't even received an acknowledgement of the message. Very frustrated

[Steve Yacconi @steveyak45]

@AmericanAir sent you a DM. Adding to the woes of lost luggage at DFW

[Steve Yacconi @steveyak45]

@AmericanAir is your baggage customer service line open today. Just spent 3 hours on hold waiting for someone to answer. Kids bags were lost in transit on the 22nd and still no updates or bags. Need to get questions answered about reimbursement