AirBnB Horror Story: Host cancelled on our 10+ person crew less than 24 hours before our large event.
We booked our Airbnb well in advance to ensure smooth, safe logistical operations for our talent and the Oshi Bar team performing at Offkai this weekend.
Unfortunately, less than 24 hours before arrival, our host cancelled on us. The stated reason was a major electrical problem (as seen in 1st screenshot). While maintenance issues happen, last-minute cancellations during high-traffic event weekends in San Jose put large working groups like ours in an impossible spot.
I reached out to @AirbnbHelp immediately. The best solution their Senior Case Manager could provide was a full refund and a 20% coupon (reference 2nd screenshot). Sounds helpful on paper, until you look at the reality of the San Jose market right now:
1. Almost all inventory is sold out due to the popularity of Offkai.
2. The few remaining places look like authentic Ukrainian dormitory bunkers and are priced at 2x to 3x our original rate.
3. A stay for a crew of our size that originally cost $5k suddenly balloons to $10k–$15k. Once Airbnb tacks their service fees on top of that, we are looking at $12k–$17k.
I wish I could say the crisis is averted, but it isn't. We applied for a new place—which, yes, fits the Ukrainian dormitory bunker aesthetic perfectly and drained our funds—but the new host hasn't even accepted our request yet. So, as of right now, my crew lands in San Jose in less than 12 hours, and we might actually still be homeless.
I’ll be honest: I did accept the initial refund and voucher because, as a boss, I had two choices. Option A: Wait around for a full corporate escalation while time runs out. Option B: Bite the bullet, authorize a massive financial hit to request a backup property, and do everything in my power to make sure my team and talent are taken care of. I will always choose Option B, even if it leaves us in limbo.
I'm sharing this because it genuinely baffles me that the most reliable way to get proper help from Airbnb is by making a public fuss on social media. When working crews and families are repeatedly put at risk by these massive policy gaps, something needs to change.
Thank you for reading. I hate bringing this to the public eye, but accountability matters.
@ConeOfArc I think the next asbestos is going to be PFAS chemicals. They are in nearly everything from clothing to furniture while being linked to increased risk of cancer.
@discord It is not your job to do this. It is the parents job to make sure their kids are being safe online. I come from a time where I was taught how to be safe around people in general and now that is gone. THIS IS NOT YOUR JOB.
@discord_support This has got to be one of the stupidest decisions ever. You have already proven multiple times that you can’t keep government ID’s secure and you now roll this out to the whole platform. I will feel less safe knowing that somewhere my ID is “secure” when it’s not.