@BinitaJain22@ixigo@ixigo She should get full refund ASAP, and as per the bold advertisement by the company, she deserves 3x Refund and not just what she had paid 🧐
Let’s be clear: No company’s 'defined terms' sit above the Consumer Protection Act, 2019. Under the law, hiding behind restrictive fine print to negate a primary marketing promise like '3X Refund' is a Misleading Advertisement and an Unfair Trade Practice. @ixigotrains
If a company hides things under the small nitty gritty words of Term's and Conditions it can never win trust
@ixigo should be very clear about its policy
Booked 3 tickets with @ixigo 'Travel Guarantee'. 1 confirmed, 2 waitlisted. Now ixigo denies 3x refund because of 'partial confirmation'. How can 1 person travel alone? Misleading terms for families! #ConsumerRights#ixigo"