ixigo

Helping India travel ✈️🚂🚌🏨

[ixigo @ixigo]

@prashant8180094 Hello, we have refunded ₹739 for your booking (Order ID ZO47450628404051820). We apologize for the inconvenience and appreciate your patience. Thanks- Team Zoop.

[ixigo @ixigo]

@KRaajaram Thank you for sharing your feedback! We're glad to know that your concern has been resolved to your satisfaction. Your kind words mean a lot to us. We truly appreciate your patience and for giving us the opportunity to assist you. Wishing you happy travels ahead!

[ixigo @ixigo]

@KrrishGupt8137 Hey Krrish, we are looking into it and will update on this. Please reach out to us over DM for further assistance. https://t.co/EcK5pPX1D1

[ixigo @ixigo]

@pratyushrai4742 Hi Pratyush,we have raised a refund request with the airline, which may take up to 21 days to process. Rest assured, we will keep you updated on the progress. We appreciate your patience and understanding. https://t.co/EcK5pPX1D1

[ixigo @ixigo]

@pratyushrai4742 Hi Pratyush, we are currently looking into this and request your cooperation in the meantime. For security reasons, please remove your PNR details from the public wall and connect with us via direct message. Thank you! https://t.co/EcK5pPX1D1

[ixigo @ixigo]

Hi Rohit, thank you for speaking with us. As discussed, we have shared the necessary information with you over the call and via DM. We hope the clarification provided has resolved your concern. If you need any further assistance, please feel free to reach out to us via DM. We're happy to help! https://t.co/nYfS0LABVP

[ixigo @ixigo]

@Sharma134Rohit Hi Rohit, we are already connected with you via DM and are addressing your concern there. We request you to kindly remove the tweet containing your PNR details for security reasons. https://t.co/EcK5pPX1D1

[ixigo @ixigo]

Hi Utkarsh, we tried contacting you over the phone; however, there was no response from your end. Further, we would like to inform you that, as a service gesture, a refund of INR 2,199 has been processed to your original payment source. The amount is expected to be credited within 5 days. If you have any further queries or need assistance, please feel free to write back to us via DM. https://t.co/nYfS0LABVP

[ixigo @ixigo]

@Uttkarsh3637 Hi, thank you for reaching out to us. We’re getting this checked and request your cooperation in the interim. Further, we’d request you to please remove the tweet containing your PNR details for your privacy and security and connect with us via DM. https://t.co/EcK5pPX1D1

[ixigo @ixigo]

@iamshawaz Hey Shawaz, we're awaiting the details from your end. Kindly share your Booking ID/PNR with us via DM so we can check the details and assist you further. Thank you! https://t.co/EcK5pPX1D1

[ixigo @ixigo]

@ompraka00336236 Hi Om Prakash, we are currently looking into this and request your cooperation in the meantime. For security reasons, please remove your PNR details from the public wall and connect with us via direct message. Thank you! https://t.co/EcK5pPX1D1

[ixigo @ixigo]

Hi Ashit, the airline has declined the request for a full refund under the DGCA provision. We have shared the complete details, along with the airline's response, with you via email.
We hope you understand the limitations in this regard. Please feel free to write back to us if you need any further assistance. We're always happy to help! https://t.co/nYfS0LABVP

[ixigo @ixigo]

Hi Shaukat! We’re writing to let you know that we’ve initiated the refund validation process with the airline. Please note that the refund is managed through the airline’s Refund Authorization (RA) system, which may typically take up to 60 days to complete. We’ll keep you posted on the email thread with any updates on the refund details. Thank you for your patience!

[ixigo @ixigo]

@RamArvnd We sincerely apologise for the inconvenience caused due to the last-minute unavailability of a cab. Kindly share the invoice for the alternative cab booked to complete your journey, and we will review the details and reimburse the fare, as applicable.

[ixigo @ixigo]

@iamshawaz Hey Shawaz, kindly share us your booking ID/PNR via DM so we may assist you better. Thanks! https://t.co/EcK5pPX1D1

[ixigo @ixigo]

@bhak_saala Hi, thank you for your time on the call. As discussed, we have processed a full refund to your ixigo Money Max account, which can now be transferred to your bank account. The issue has been resolved. Please let us know if you need any further assistance with this. Thank you.

[ixigo @ixigo]

@bhak_saala Hi there! We are getting this checked with the concerned team, and we will keep you updated on the issue. Please reach out to us via DM for any further assistance or help. Thank you.

https://t.co/EcK5pPX1D1