🎉 Hit 100 ⭐⭐⭐⭐⭐ reviews!
Big thanks to every merchant who trusted Migrationpro to move their store to @Shopify.
Built with 💚 for Shopify—rolling into #EditionsDev2025 with 100 reasons to cheer.
Let’s keep growing!
#Shopify#BuiltForShopify#Migrationpro
A Shopify support agent told our customer that our app didn't migrate customers properly. Without any investigation..
The exact words to the merchant:
"The migration only linked customers to Orders, but did not create Customer Profiles. Because of this, your 8,000+ customers cannot log in. This is an incomplete migration"
Then encouraged them to ask for a refund:
"You have every right to ask for your money back. Most app developers will offer a refund if you show them that the 'successful' migration actually broke your customer experience"
The customer came to us furious. Threatening legal action. Demanding a full refund
So we contacted Shopify's technical team directly and investigated together
What we actually found:
Customers not showing in search? Shopify's search index was out of sync. They reindexed on their end. Fixed instantly
Login not working? Store was on deprecated legacy customer accounts. A store-level setting, nothing to do with migration
Apostrophe in customer IDs? Shopify's own team initially suspected we were injecting it. Turns out the Customer ID is a read-only field, apps cannot set or modify it. It's auto-generated by Shopify when we send the customer payload via API. Their team confirmed: "we were incorrect on the apostrophe, it is something that happens internally"
Every single customer record was there the entire time. Migrated correctly with @store_migration app!
The support agent diagnosed the problem incorrectly, gave the merchant wrong steps to follow, and pointed the finger at us, all without a single check
One message like this can damage an app developer's reputation, cost hours of investigation, and nearly destroy a customer relationship
@ShopifyDevs we love building on Shopify and we're committed partners who already migrated 100M+ records to Shopify. But front-line support needs to verify before blaming third-party apps
@tobi@harleyf
@harleyf this is what we do every day at MigrationPro — migrate stores to Shopify (Plus) from any platform, fast and clean.
50.000+ migrations and counting. Products, orders, customers, SEO redirects — all handled.
If you're thinking about moving to Shopify, we can help → https://t.co/9D3AcW8Xf0
Shopify app link: https://t.co/fNa6OjEKbb
just got access to the new Shopify dev dashboard 🛠️
super easy to create development Plus stores for testing apps in high-scale environments.
big win for us at @store_migration app (Migrationpro), better testing, better migrations for Shopify Plus stores!
#migrationpro #ecommerceagency #migratetoshopify #ShopifyMigration
We’re excited to join @Shopify https://t.co/5G2h0Hc1Zp 2025 in Toronto in just one week! 🇨🇦
At Migrationpro, we help merchants, agencies, and developers move from other platforms to Shopify-fast.
We can’t wait to meet other builders, partners, and product minds pushing the ecosystem forward.
Built with 💚 for Shopify 💎
#Shopify #EditionsDev2025 #BuiltForShopify
just hit ⭐️ 99 five-star reviews on our @store_migration@Shopify app!
+1 more and we’re rolling into @Shopify https://t.co/Amt9GINkA2 with 💯
built with 💚 for Shopify.
next stop: 100 reviews and #BuiltForShopify goals 💎