I feel like I’m in the twilight zone. After 5 days I receive a notification from @qatarairways saying they are cancelling my claim without anyone speaking to me.
@NicholasGess@qatarairways Which is the problem. 1. The portal is not working. 2. The people empowered with customer service should be able to go above and beyond to resolve problems, or they are only a part of the problem themselves
I WILL NOT allow you to blame @AirTanzania when they have been nothing but supportive. Meanwhile, I still can’t get an answer to a basic question from @qatarairways
@qatarairways trying to blame another airline when THEY TOOK MY BAG is the lowest level of customer service I have ever experienced. My bag tag says QR, yet they want to shift responsibility.
Thank you @AirTanzania for your help and communication. I did not book with you but your team has been far more helpful than @qatarairways who I have yet to hear from.
@stormgenah@emirates@stormgenah Hello, Storm. We are sorry to learn about your experience. Please send us additional details via direct message so we can look into the issue and provide the necessary support. We await your message.