Fiona Gray

User Research Lead @scotgov. Weegie in Edinburgh. Trying to make sense of it all. Big fan of: humans, design, bikes, mountains, making things.

[Fiona Gray @strangesparks]

@ZoeCarter_ thanks :)

[Fiona Gray @strangesparks]

@HM_Passport when will you have appointments available at Glasgow passport office? What's the best time of day to check?

[Anna Henderson @littleannalaugh]

Excited to hear about the Accessibility Conference happening in Edinburgh on 22nd of September. Get your tickets at https://t.co/PuHvYxjqyK

[David Lammy @DavidLammy]

I hope Khadija's story inspires many more young people from modest backgrounds that they can achieve great things

[Faruk Ateş 💖 @FarukSpeaks]

A Brief History of Women in Computing https://t.co/TZ0Tbbk96L

[Will Myddelton @myddelton]

Facing things as they are https://t.co/UTRwNIMgI7

[Fiona Gray @strangesparks]

"why would the community of human minds be less diverse than, say, a rainforest?" https://t.co/9IZKXUKKLv

[Fiona Gray @strangesparks]

@InDI_GSA @SnehaRaman I'm interested to read this but the page/your website is inaccessible on both mobile and laptop. Any other way to read this?

[Locavore @LocavoreCIC]

Think BIGGER @GlasgowCC https://t.co/zmhwOlaXsi Our response to the Food Growing Strategy consultation.

[Lynsey Smith @lynsey_smith]

amazing, amazing, AMAZING opportunity for UK creatives to take part in a digital residency in South Africa! Apply now 🙌 https://t.co/31r9X1H9Ds

[Leah Lockhart @LockhartL]

Designers, geeks, marketers, digital specialists: ever wanted to do a bit of work for a charity but not sure who might need what?👇🏼👇🏽👇🏾👇🏿 https://t.co/QGdkC1fj2P

[Fiona Gray @strangesparks]

@janereid73 @B_Cubbon @natrhodes7 @SimonHurstUX @jwaterworth @BenHolliday @mygovscot We're drafting a guide at the mo - happy to share. Though @janereid73 will have good insight having run it recently with users

[Fiona Gray @strangesparks]

@LaurnaRobertson @mygovscot @digitalscots Sorry to miss it, good luck and hope to see you very soon 🙌

[Fiona Gray @strangesparks]

@operanomad kicking off day 2 #servicedesignchampions by sharing the secret of what makes a user researcher - being a professional stranger

[Made by Many @madebymany]

Trying to innovate for your customers without innovating your process first? Good advice from @thomascharding https://t.co/2ebAwWaqgJ

[Fiona Gray @strangesparks]

@littleannalaugh doing a sterling job sharing journey map work done with OSCR to understand experience of applying for charitable status

[Fiona Gray @strangesparks]

“Step 2. Listen more, speak less.” @rachelcoldicutt such an important message, thank you for sharing 🙌 https://t.co/WyI09Btlvl

[Kim Goodwin @kimgoodwin]

Real service design has to tackle policies, incentives & values that encourage bad customer service. United & others set staff up to fail.

[Fiona Gray @strangesparks]

Yes indeed. "More numbers do not necessarily produce more insights" https://t.co/ilLkLQ5SHf

[Fiona Gray @strangesparks]

@littleannalaugh Can't wait to hear all about it :) enjoy tomorrow