@anthonieisacnt Hi there, we’re sorry to hear about your experience with the sofas and the table. This is not the experience we aim to provide, and we take your concerns seriously.
Please send us a DM with your order details. Our team will review your file and follow up with you directly.
@shinobi1911 Hi there,
We take concerns like this seriously and would like to review the situation directly.
For issues related to missing or damaged couch components, our support team can assist once we are able to review the order details.
Please send us a direct message with your ord...
@Mechcon_Pvt_Ltd Thank you for reaching out. We are sorry to hear about your experience with the Laval chair. Our Train Yards team reviewed the matter and applied our return and warranty guidelines. A goodwill courtesy adjustment was extended. Please DM us for further support.
@discrepant Hey! On the Ergo chair, that little wheel adjusts the recline tension. Turn one way for more resistance, the other for a smoother lean back. Hope that helps! 😊
@N0nyab1ssniss Thank you for your feedback. Pilling and cushion changes are considered normal wear and tear and aren’t covered under our 1-year warranty. You can review the Riviera sofa warranty here: https://t.co/7QMfGfydHH. Please DM us if you’d like to share more.
@N0nyab1ssniss Hi , thank you for sharing your experience and photo of the Riviera sofa. We designed it to bring comfort and style to everyday living, and we really appreciate the time you took to tell us how it’s been for you. Your voice counts and thank you again for sharing it with us.
@Keithito Hi Keith! 👋 It might just be a quick browser hiccup. Try clearing your cache and refreshing the page before placing your order online again. If you still run into any issues, we’re here and happy to help!
@nicole_natassha We’re truly sorry for the difficulties with your return process. The return of your painting has been prioritized for the earliest available date. A manager will be in touch with you shortly. Thank you for making us part of your renovation project.
@xoTeekaemi Hi Tea-Cup 👋 The RAVEL bed is sold on its own, but we love your idea of a full matching set! In the meantime, you can check out our Instagram or Facebook for inspiration on how to pair it with other pieces and create your dream bedroom ✨
@xoTeekaemi Hi Tea-Cup 👋 Thank you for your suggestion! Many of our bedroom collections already include matching dressers, chests, and nightstands, and some even have coffee tables, media units, sideboards, and dining tables. For mirrors, we have a versatile collection that works with di...
@Chum1045 Thanks! 🎉 Mississauga, we can’t wait to welcome you to our new store at Erin Mills Town Centre 🛋️ Don’t miss Andrew and the CHUM team live this Saturday!
@shwetakapkoti Hi Shweta, we understand your frustration and want to reassure you that your cancellation request is being processed. Our team is actively working on your case, and we truly appreciate your patience as we finalize the refund. Thank you for your understanding during this time.
@KPshahpur We’re sorry to read this — we’re here to help and haven’t forgotten you. Since your purchase was made in-store, the Sudbury team is best placed to assist. We understand you’ve already shared the required photos with them, and they’ll be in touch shortly to address your concern...
@Akindan_le We’re sorry this experience fell short of your expectations. Ensuring every customer feels listened to and valued is very important to us. We’ve passed your feedback along to our team for careful consideration. Thank you for bringing this to our attention.
@Akindan_le Thank you for your follow-up. We have just sent a reminder to the appropriate team to follow up with you directly. We appreciate your patience and will make sure your file gets the attention it deserves.
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@Akindan_le We really appreciate you sharing your experience with us. We’re sorry to hear things didn’t go as smoothly as expected. We hope the Denis piece brought a touch of style to your space—canvas and all. 🎨 Let us know if we can assist further.