stuart

[stuart @stuart75299182]

Monin Salted Caramel o1000ml https://t.co/TBLMMbwblT #Amazon

[stuart @stuart75299182]

@BromfordLab @MancCommunities #blabchat tempered with the understanding that what individuals want, is not necessarily what they need

[stuart @stuart75299182]

@BromfordLab @MancCommunities #blabchat Also long as HA’s can define thier own targets those failures become acceptable. For example - meeting a 85% customer satisfaction target, means you have accepted you failed 15% of your residents

[stuart @stuart75299182]

@BromfordLab @NeilTamplin #blabchat take it further, get customers to input into the review of the policies and procedures. Gain a true understanding of what adds value to customers from housing procedures. #doitlikedeming

[stuart @stuart75299182]

@PaulBromford @Digitaltonto Technology in itself cannot improve the process, part of true transformation is to make the process visible, then understand what can add value to it. Strip out the waste, reduce the NVA and allow the front line to own the journey

[stuart @stuart75299182]

Q4. How to get residents involved in process design to get it right on the front line #blabchat

[stuart @stuart75299182]

Scoreboards can only work if they measure Overall Effectiveness that cut across customer experience and financial viability measures #blabchat