...allow me to take the duck with compliments for the inconvenience. However all I got was the difference between the cost of the duck and the partridges I'd paid for. Doesn't seem like much goodwill to me.
@marksandspencer We ended up with a duck which wasn't what we wanted but at least it was something. The lady I saw at the collection point was very apologetic and wrote on my order to "goodwill the duck" which to me meant refund me the cost of the food I hadn't got and...
No wonder @marksandspencer aren't doing great when they can't even supply what you've bought and paid for! Let's hope my Christmas dinner turns out ok or it might be the last thing I ever buy from them! Not happy
Not impressed with @MercureMK Poor booking process, not enough staff who didn't seem to know how to run a wedding and now a 20 min wait for a table at breakfast due to a woefully undersized dining room! #fail