Stuti Dhyani

[Stuti Dhyani @stuti1410]

@IndiGo6E Passengers aren’t expected to know internal technicalities when airlines mishandle luggage.

I reported it immediately via email with PNR + photos taken right off the conveyor belt.

Refuse Fragile tags. Don’t inform about PIR. Then deny claims?

Policy or trap?

[Stuti Dhyani @stuti1410]

My bag was damaged by IndiGo and I reported with photos from conveyor belt.
Weeks later: No resolution, accountability. Only bot replies.
I escalated to the Nodal & Appellate Authority no response.
Is this how IndiGo treats customers?
@IndiGo6E @IndiGo6E #CustomerExperience

[Stuti Dhyani @stuti1410]

@TimesNow @HeenaGambhir What about baggage handling policy? My baggage was damaged by @IndiGo6E . I reported it with picture right off the conveyor belt
Weeks later:
No response. Only bot replies.

I escalated to the Nodal & Appellate Authority — still no human response.

[Stuti Dhyani @stuti1410]

@IndiGo6E What mockery is this? @IndiGo6E feels they can walk all over the customer and take 0 accountability. @DGCAIndia @airsewa_MoCA @RamMNNaidu. What a shame!

[Stuti Dhyani @stuti1410]

@IndiGo6E Could you please give a human response instead of the AI doing all your work. Also, I want to understand, whenI had explicitly told your staff at the @ChennaiAirport to handle it with care, why was this mal handled?

[Stuti Dhyani @stuti1410]

@IndiGo6E As you can see the photo was taken right off the conveyor belt. And the boarding pass and the PNR have been shared like umpteenth number of times with your id. But all I get in return is an email saying sorry for the inconvenience… please share photos!

[Stuti Dhyani @stuti1410]

@IndiGo6E This was emailed and i have shared a cool so many times over the email since 7th Feb!

[Stuti Dhyani @stuti1410]

@MoCA_India #IndiGo #CustomerRights @DGCAIndia @AirSewaIndia @IndiGo6E

[Stuti Dhyani @stuti1410]

after so many recurring and incessant episodes, who would dare to deal with @SMARTWORLDDEV . @MoHUA_India

[Stuti Dhyani @stuti1410]

#Shocking #Harassment @SMARTWORLDDEV Where are your customer service agents now? WHy are you speechless? why do you go back on your words? #builders

[Deeksha @Deeksha57616759]

Further, they have imposed an unexpected, humongous PRICE INCREASE on notice of possession. REFUSING to relase demand letter and asking for unnecessary charges. #Disappointed #Cheated #Fraudsters #AvoidM3M
@M3MIndiaPvtLtd @SMARTWORLDDEV @PankajBansalM3M

[Stuti Dhyani @stuti1410]

@Deeksha57616759 @M3MIndiaPvtLtd @SMARTWORLDDEV @PankajBansalM3M @MoHUA_India why is this such a pain point?

[Stuti Dhyani @stuti1410]

@MoHUA_India there is a lot of going on here in every nook and cranny. @SMARTWORLDDEV thinks we have no resort.

[Deeksha @Deeksha57616759]

Never expected a HORRIBLE experience with reputable builder M3M. Contacting them is a NIGHTMARE for their Smartworld Orchard Project sec 61 Gurgaon. Customer Rel is useless-numbers switched off,unreachable. NO RESPONSE on emails. @M3MIndiaPvtLtd @SMARTWORLDDEV @PankajBansalM3M

[Stuti Dhyani @stuti1410]

Look what I learned on Duolingo in 2024! #Duolingo365

[Stuti Dhyani @stuti1410]

Are you safe from Duo this year? #Duolingo365

[Stuti Dhyani @stuti1410]

#damaged suit case by #AirIndia. #somethingsneverchange .
#CustomerExperience as usually despicable. @airindia when will you improve ?

[Stuti Dhyani @stuti1410]

@TataCompanies #thisistata

[Stuti Dhyani @stuti1410]

Why does this happen with @airindia every-time? How are they inflating ticket prices when their online platform shows a lower fare. And who will teach their customer service how to talk?
Are we supposed to be at their mercy throughout?
@MinCA_GOI @MoCA_India @RamMNK

[Stuti Dhyani @stuti1410]

Why does this happen with @airindia every-time? How are they inflating ticket prices when their online platform shows a lower fare. And who will teach their customer service how to talk?
Are we supposed to be at their mercy throughout?
@MinCA_GOI @MoCA_India @RamMNK

[Sachin Manocha @sachin_0901]

#AirIndia has one of the #worst customer support
Arrogant uninformed rude agents
Yogesh kumar
Ticketing Department
Reasons for never booking with Airindia
Charge farediff. even when their is none
@airindia #vistara

[Stuti Dhyani @stuti1410]

Stuti Dhyani https://t.co/ENbck8fUaL

[Stuti Dhyani @stuti1410]

@IndiGo6E The flight is tomorrow so i would expect a speedy resolution since i don’t have a boarding pass and my preferred seat must have been taken despite me reserving it in time

[Stuti Dhyani @stuti1410]

#indigo refuses to issues boarding pass after deducting amount for seat selection. #customercare is clueless. Refuses to acknowledge #UPIpayment- they say they don’t accept it when it is a mode of payment on their website! @IndiGo6E @MoCA_GoI