I find this practice misleading and unfair. I should not be charged for services I did not explicitly agree to continue, especially after taking action to deactivate them. Furthermore, being told that no refund can be issued and I should “enjoy the service” is unacceptable.
Unfair services from the VI. Adding extra services without any information charging in the bill. Inspite after deactivation in the app. No proper response from customer care. Request number- 4-172761827628.
Detail complaint I mention in comments @VodafoneGroup@TRAI@airtelindia
Despite deactivating the services through the app, I was still billed for them in my latest bill. Upon contacting customer care, I was informed that such services can only be deactivated through a call which is contradictory to the functionality provided in your official app.
Initially, these services were offered free of charge for a six-month period. However, after this period ended, the services were automatically renewed as paid subscriptions without my explicit consent.