Nawneet Subba

In search of knowledge

[Nawneet Subba @subba_nawneet]

@SBICard_Connect why is it so extremely hard to connect to your customer care?? ....i feel like I've been trapped. Pls help connect me to your customer care executive 🙏.
#sbicard #creditcard #payments #paymentsissue #sbicard_unresponsive

[Nawneet Subba @subba_nawneet]

@AmazonHelp Also pls ensure that ur employees dont make false promises to us or give false info. I felt so frustrated many times. Out of the 5-6 ppl i talked to only 1 turned truthful.
This is the main issue-pls improve ur grievance redressal system!! #amazonindia

[Nawneet Subba @subba_nawneet]

I hv bn a regular cstomr of #AmazonIndia for a long time. In tht period, I hv had satisfactory experncs w/d them. Hwevr this time during the onset of #Diwali2023 I, coupld w/d my fam hd ordrd a #Haer fridge. Which sdly cldnt b dlivred 2 my plc kos delivery agnt refusd. #saddiwali

[Nawneet Subba @subba_nawneet]

@AmazonHelp No i checkd everywhere, didn't find it. Nywys the prob was resolved by the quick thinking of ur delivery agent. The point i wntd 2 put out is that pls make sure tht u tk ur customers feedbck seriously.

[Nawneet Subba @subba_nawneet]

@AmazonHelp Also @AmazonHelp please make shure that you pay proper heed to your long-standing customer's grievances. Otherwise slowly but surely ppls faith in you will subside!! A part of the problem which could b solved within hours took 3+days shameful!! #amazonindia

[Nawneet Subba @subba_nawneet]

@AmazonHelp The issue was resolved NOT BY #amazonindia but by the QUICK THINKING of 1 of its employees who dished out Rs 500 of his personal money to the coolie as a compromise of not being able to deliver to my location. Let me stress it again it was him not by you ppl

[Nawneet Subba @subba_nawneet]

@AmazonHelp I did there was no reply in your private chat

[Nawneet Subba @subba_nawneet]

@AmazonHelp Although the prsn tld he'd try & tld he'd pay for the coolie (as motorable roads dn't go ol the way) . My big Q to u is don't u use the feedbk gvn to u by customrs?? What's the point of grievance redressal then?no offenc bt ur slowly strtin to act like a govt corp slow n uncaring

[Nawneet Subba @subba_nawneet]

@AmazonHelp I hv snt a pvt reply as you askd. Also i had a chat with the cstomr care xecutive yesterday regarding- he told my product wld b dliverd to my home. Today i was just now talking with delivery personnel he told me that no special instructions had been given to him w.r.t my dlivry.

[Nawneet Subba @subba_nawneet]

4. most imprtnt thing - same prdct was delivered to my neighbour @ doorstep by #reliancemart yet #AmazonIndia 's dlivry agent refused. The whole experinc has bn very harrowing, frustrating and draining for me.I could've easily brought locally bt chose Amazon n paid the price.

[Nawneet Subba @subba_nawneet]

Nw i told the entire issue 2 the customr care executive head. He acknowledged the issue n told action wld b tkn n mor imprtntly- My money wld be returned to me withn 3 days of the conversation (it wz on 7/10/23) but till 10th i hadn't gotten my money bk #AmazonIndia #saddiwali

[Nawneet Subba @subba_nawneet]

3. Lastly despite repeated complaints same mistakes r made. Infants wld learn fastr than tht. Also pls giv customr wd issues some #reference/#complaint #number with updated communication so tht i dont hv to xplain myself nth number of times.
#AmazonIndia #customercare #saddiwali

[Nawneet Subba @subba_nawneet]

2. The executives promise a lot but seldom deliver. Moreover, different executives mk different promises. I personally feel i should b talking to the companies representative nt some #tom, #dick and #harry .
#AmazonIndia pls get yourself sorted.
#saddiwali #Diwali2023

[Nawneet Subba @subba_nawneet]

Note- bkz of wrd limitation i couldn't xplain everything @ earlier posts. So let me do it nw.
1. I wntd my product bk more thn the money. As it wz an emotional purchase for me n family which hz now gone yo dust. And my family members r upset wd me.
#AmazonIndia #Diwali2023

[Nawneet Subba @subba_nawneet]

Bkos if not thn I will hav no other option but to tk legal recourse.
#AmazonIndia #greatindianfestival
#saddiwali #bad_service #bad_experience #customercare #lies

[Nawneet Subba @subba_nawneet]

To this last executive who processed my wrk so fast i thank u from the bottom of my heart. Only u had kpt ur promise. & Bkos of this & agnst the btr judgmnt of me n my fam's pleadings i hav ordrd from #Amazonidnia again.
I trust this time tht my product wl b dlvrd to my home.🏠

[Nawneet Subba @subba_nawneet]

I hd tlkd to mny customr care exec's in btwn who gav me diffrn promises- none of them kpt it (this wz durn Gr8 Indn Festival sale same thng hpnd regardn othr prdcts 2 ). Finally on 10th i discovrd tht thy hd nt evn initiated the refund. I wz so frustratd
#Amazonindia #saddiwali

[Nawneet Subba @subba_nawneet]

@Flipkart is like my 2nd parent. It doesn't let me purchase the things I want to. Ty Flipkart for helping me save my money or i would've spent such a huge amount on your Big Billion Day
🤣🤣🤣
#flipkart #FlipkartNews #BigBillionDays #sale #glitch #payments

[Nawneet Subba @subba_nawneet]

@iJasOberoi Disgusting