@FlySWISS Totally rubbish response from the concerned department, wonder what kind of airlines it is and how it can continue to have these issues which is potentially impacting many other passengers.
@FlySWISS wrongly charged hundreds of dollars in excess baggage flying out of Zurich. Weighed the same bags at DEL airport, significantly less. Now trying to get back a refund through their website which is not a great experience either. @FlySWISS - pls refund my money asap.
@FlySWISS I got a reply which I cannot make any sense of. Can you get this case to the right department and issue me a refund asap? Attaching the response.
@FlySWISS Thanks for replying to me with the correct link. I completed the form and provided all the details along with the pictures of the baggage tag. Pls resolve this at the earliest, this is not a trivial amount and moreover this is an issue with your weighing scale.
Just received a useless generic response from @FlySWISS , asking me to fill up a form, the link to the form is broken. Not sure when they will start acting professionally.
Attaching pictures of the baggage tags with weights, the weights recorded by Swiss air were at times more than 50% of the weights recorded by Vistara ar DEL.
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