Hellomynameis...Sue

Sue Smith OBE Coaching and Consultancy.
Retired Exec Chief Nurse /Deputy Chief Executive. Chair, Transform Healthcare Cambodia.

[Hellomynameis...Sue @SueSmithDN]

Improving healthcare isn’t just about treating patients—it’s about building systems that support quality, safety and continuous improvement. A valuable final day at @UHMBT before the study tour moves to Teesside @THCambodia

#PatientSafety #QualityImprovement #GlobalHealth

[Hellomynameis...Sue @SueSmithDN]

Day 4 focused on rehabilitation, health equity and child mental health. Dr Oum Nhel and Dr Sem Chandara explored community-based rehabilitation, inclusive healthcare and early intervention for young people—identifying ideas that could help shape future services in Cambodia.

[Hellomynameis...Sue @SueSmithDN]

Day 4: @UHMBT @THCambodia
Yesterday Dr Oum Nhel and Dr Sem Chandara gained valuable insights into community-based rehabilitation, equitable healthcare and early intervention for young people—identifying practical ideas that could help shape future services in Cambodia

[Hellomynameis...Sue @SueSmithDN]

Day 3 of @THCambodia
@UHMBT study tour:
Yesterday Dr Oum Nhel and Dr Sem Chandara explored patient safety, incident reporting and clinical audit within the NHS, taking home practical ideas to improve care in Cambodia.

#GlobalHealth #PatientSafety #NHSPaul

[Hellomynameis...Sue @SueSmithDN]

@UHMBT Day 2: Leadership, teamwork and care.
Dr Oum Nhel joined the Stroke Team, exploring MDT working, SSNAP, stroke pathways and quality improvement. Dr Chandara was with with Paediatric and Neonatal teams, learning about clinical leadership, safety and family-centred care.

[Hellomynameis...Sue @SueSmithDN]

Thank you Emma and Sarah at University Hospitals of Morecambe Bay for such a warm welcome to our visiting doctors from Cambodia. A great first day of learning, collaboration and inspiration.

#GlobalHealth #HealthcareLeadership #TransformHealthcareCambodia

[Hellomynameis...Sue @SueSmithDN]

Hutton in the Forest - a delightful house and gardens to visit close to Penrith. What a fabulous way to spend a sunny spring day

[Hellomynameis...Sue @SueSmithDN]

Cold, grey day at Leighton Moss but still magical. Reeds swaying, birds flitting, friendly ducks waddling up for a stroke. Saw egrets, spoonbills and a camouflaged snipe. Best of all — two hen harriers gliding over the reeds with sheep-dotted hills behind.

[Hellomynameis...Sue @SueSmithDN]

Dear British Gas, thank you for sending another 21 letters to add to the 25 you sent 2 days ago and the 17 from last week. I don’t think that 63 letters is enough to drive us or the tenant that doesn’t live here crazy - although we are getting close…. Please desist!

[Hellomynameis...Sue @SueSmithDN]

Another 25 letters today! 😡

[Hellomynameis...Sue @SueSmithDN]

@BritishGas I booked my gas safety check on 21/1/26 and received confirmation.
Since then:📧 2+ emails a day
📬 12 letters through the post (yes, paid postage)
I called to ask if the emails could stop. Apparently they’ll only stop once the check happens - wasteful & expensive!

[Hellomynameis...Sue @SueSmithDN]

Another 25 letters arrived today!!

[Hellomynameis...Sue @SueSmithDN]

@BritishGas 24 more letters arrived today!! Am posting them back marked ‘no tenant at this address - return to sender’

[Hellomynameis...Sue @SueSmithDN]

25 more letters arrived today!

[Hellomynameis...Sue @SueSmithDN]

@BritishGas 25 more letters arrived today!

[Hellomynameis...Sue @SueSmithDN]

All based on a true story.

No tenant.
Told them a year ago.

This morning: 25 letters.

Bureaucracy in full flow.

#CustomerService #SystemsFailure #YouCouldntMakeItUp

[Hellomynameis...Sue @SueSmithDN]

@customer_tsrv Yesterday I received 15 reminders and so far today, 16 reminders. I have spoken to my 3rd BG person - and hopefully these will stop soon - but I am very close to closing my account and going to another provider. Extremely frustrated - no tenant in our home!

[Hellomynameis...Sue @SueSmithDN]

@Britishgs_Query Hi I spoke to your customer response team last night - the received another email this morning - but in fairness didn’t get one this evening yet 👍🏻

[Hellomynameis...Sue @SueSmithDN]

Transform Healthcare Cambodia sends wishes for lasting peace to our wonderful colleagues, friends and the people of Cambodia