sumiren goel

[sumiren goel @sumiren20]

@Shiprocketindia @Delhivery

AWB 1904064379054 — COD shipment worth ₹32,200 was tampered in transit. Courier even confirmed parcel was damaged & items replaced.

Despite multiple proofs, claim is repeatedly closed as “not reachable” (false).

#Shiprocket #Delhivery

[sumiren goel @sumiren20]

the claim is being denied without any investigation report.

The approach so far reflects a lack of accountability and extremely poor handling of a legitimate issue.

This isn’t how disputes should be resolved.

@ShiprocketIndia @ShiprocketCare @

[sumiren goel @sumiren20]

@Shiprocketindia @Delhivery

AWB 1904064379054 — COD shipment worth ₹32,200 was tampered in transit. Courier even confirmed parcel was damaged & items replaced.

Despite multiple proofs, claim is repeatedly closed as “not reachable” (false).

#Shiprocket #Delhivery

[sumiren goel @sumiren20]

Received yet another call repeating a standard template response about POD signatures- something that was never requested or obtained at the time of delivery.
Even after sharing complete proof, including clear evidence of product discrepancy.
@ShiprocketCare @ShiprocketIndia

[sumiren goel @sumiren20]

@ShiprocketCare This matter is already under review with National Consumer Helpline (Docket No: 8980944).

[sumiren goel @sumiren20]

@ShiprocketCare This matter is already under review with National Consumer Helpline (Docket No: 8980944).

Looking forward to a response backed by actual evidence.

[sumiren goel @sumiren20]

@ShiprocketCare Also, tracking clearly shows “Shipment damaged” at Delhi facility, which indicates the issue occurred during transit.

Closing the claim without providing any supporting documentation is not a valid resolution.

[sumiren goel @sumiren20]

@ShiprocketCare Request you to kindly share:
• Call logs / timestamps of these “attempted calls”
• Investigation report for this shipment
• Verification records from transit points

[sumiren goel @sumiren20]

@ShiprocketCare Additionally:
• No calls were received despite claims
• Tracking clearly shows “Shipment damaged” during transit

Redirecting to a closed ticket does not resolve the issue.

This matter is already under review with National Consumer Helpline (Docket No: 8980944).

[sumiren goel @sumiren20]

@ShiprocketCare The concern is not about receiving a response — it is about the quality and validity of that response.

The ticket was closed without:
• Any investigation report
• Any verification proof
• Any Certificate of Fact (COF)

[sumiren goel @sumiren20]

@ShiprocketCare Also asked to create a new ticket, which resets the issue instead of resolving it.

This matter is already under review with National Consumer Helpline (Docket No: 8980944).

Request a transparent resolution with actual evidence, not template responses.

[sumiren goel @sumiren20]

@ShiprocketCare Ticket 3533858 was “closed” without resolution.

Key points being ignored:

• Tracking shows “Shipment damaged” at Delhi facility
• No investigation report shared
• No verification proof provided
• No calls were ever received despite claims

[sumiren goel @sumiren20]

Consumer complaint in process (Docket No: 8980944)
AWB: 1904064379054

[sumiren goel @sumiren20]

Unboxing video clearly shows completely different product received from sealed RTO package.

This is not a delivery issue — this is in-transit tampering.

[sumiren goel @sumiren20]

@ShiprocketIndia @delhivery This is a clear contradiction.

Consumer complaint filed: Docket No: 8980944 AWB: 1904064379054

Awaiting accountability.

[sumiren goel @sumiren20]

@Shiprocketindia @Delhivery

Despite multiple follow-ups, no investigation report or evidence has been shared.

Your own tracking shows “Shipment damaged” during transit.

Yet the claim is denied citing no damage and POD remarks.

[sumiren goel @sumiren20]

@ShiprocketIndia @delhivery @Shiprocketindia @Delhivery

Your own tracking shows: “Shipment damaged” during transit.

Yet the claim is denied saying no damage at delivery.

How does a “damaged shipment” result in completely different contents being delivered?

AWB: 1904064379054
Docket No: 8980944

[sumiren goel @sumiren20]

@ShiprocketIndia @delhivery Consumer complaint officially filed against Shiprocket & Delhivery.

Docket No: 8980944
AWB: 1904064379054
Amount: ₹32,200

Awaiting formal resolution for in-transit tampering and financial loss.

[sumiren goel @sumiren20]

Proof of wrong product received.

[sumiren goel @sumiren20]

Sharing official tracking proof — shipment marked “damaged” at courier facility before delivery.