Sumit Singh

CEO @Chewy $CHWY. Builder. Lifelong learner. Dog dad to a Shih Tzu named D.

[FORTUNE @FortuneMagazine]

.@Chewy CEO @sumitsingh wants his customers to feel like they're at Disney.

“You just feel like you’re part of a dream world,” Singh says, comparing Chewy’s customer service to “the best hospitality resorts.”

In this episode of #LeadershipNext, Singh talks with @alansmurray and @mlevram about Chewy’s obsession with customer loyalty and what he learned from Jeff Bezos.

Plus—the guest and hosts have a chance to share a little bit about their own furry friends.

🎧 Listen to the full episode: https://t.co/QfPgEFIxnL

[Money Movers @moneymoverscnbc]

The cat's out of the bag: @Chewy's launching its first-ever veterinary clinic next week in Florida🐈

CEO @sumitsingh joins to explain why the pet care giant is branching from e-commerce into animal health care services.

[Sumit Singh @sumitsingh]

We understand how stressful it can be when your dog or cat is acting unusually—especially if they seem to be sick or unwell. Check out our teams newest launch @ PetMD's Symptom Checker (https://t.co/051LfMXUxN) and it is FREE!! https://t.co/2iPCdOP5s1

[Sumit Singh @sumitsingh]

Thanks to our @Chewy team for making Star Wars Day one of my favorite days of the year. Good luck to all the Yoda lookalikes out there - in galaxies nearby and far, far away. May the 4th be with you.

#ChewyCastingCall #MayThe4thBeWithYou #LifeAtChewy

https://t.co/rrRmkYi5JP

[Sumit Singh @sumitsingh]

Thanks for the great discussion! @SaraEisen @SquawkStreet

[Squawk on the Street @SquawkStreet]

Who let the dogs out? @Chewy CEO @sumitsingh says he's still seeing solid engagement from pet owners despite the broader economic uncertainty, singling out health care and consumables as pillars of strength.

[Sumit Singh @sumitsingh]

Had a great time catching up with @BrianSozzi @YahooFinance at @shoptalk. I always enjoy shedding light on what we can learn from our pets!

[Sumit Singh @sumitsingh]

When considering owning a dog vs. a cat @philwahba: "Why choose? Have both!" I couldn't agree more! #Shoptalk2023

[Sumit Singh @sumitsingh]

"Chewy remembers your name, remembers your pet, remembers your birthdays. We lead the market with our surprise and delight mechanisms and all of that leads to loyalty." #Shoptalk2023

[Sumit Singh @sumitsingh]

Thank you to my friend @philwahba for an inspiring conversation at @shoptalk 2023 and to all those who tuned in – we had a packed house and I have never been more excited for the future of @Chewy. Until next time!

[Sumit Singh @sumitsingh]

80% of pet parents at @shoptalk 2023 have dogs. What innovation would you like to see Chewy introduce in 2023 for our dog lovers?

[Sumit Singh @sumitsingh]

Excited to chat with @philwahba of @FortuneMagazine on all things pet, leadership, innovation, and customer-centricity. If you are attending @shoptalk 2023, join us at the mainstage at 5:30 pm!

[Shoptalk @shoptalk]

🐾 Chewy CEO, Sumit Singh, will take the Shoptalk mainstage this March to share how Chewy has successfully scaled from upstart challenger to dominant online pet retailer, leading the $124 billion pet industry market in the U.S.

Get your ticket: https://t.co/pwlYth3VzI
#retail

[Sumit Singh @sumitsingh]

@AshwinV800 Thank you for sharing @AshwinV800. Very sorry for your loss.

[Sumit Singh @sumitsingh]

Great question from a candidate during an interview recently. “How do teams at @Chewy make time for innovation?” My response below.

Next post on “how” to achieve the state being described below… #innovation #customercentricity

[Sumit Singh @sumitsingh]

Customer-centricity is the foundation of @Chewy's operating strategy. Thank you to @Adweek for recognizing our dedicated team of Chewtopians who continue to lead the pack and innovate to connect with customers in new and exciting ways.

[ADWEEK @Adweek]

In Adweek's latest issue, we discover the profound and vast implications that have resulted from the rise of robots in retail, fast food and fulfillment: https://t.co/fJZ8QLgkel

PLUS | The 19 winners of our Commerce Awards are changing the CX game: https://t.co/ZdL5ixoe30

[Sumit Singh @sumitsingh]

“It’s a snoozy Sunday” - D the ShihTzu

[Sumit Singh @sumitsingh]

@alcesanna @Chewy Thank you for sharing your story @alcesanna. You and Gus will always be a part of the @Chewy family, and it is our privilege to help honor his memory.

[Sumit Singh @sumitsingh]

Stories like @alcesanna's are a heartfelt reminder of why we do the work we do. Inspiring to read every day, but especially today as we celebrate 11 years of @Chewy #CustomersFirst

[Anna Brose, MSc @alcesanna]

I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to?? 😭🥹

[Sumit Singh @sumitsingh]

.@Chewy ranked #1 on the @forrester CX Index for the second year in a row. A tremendous recognition and testament to our team’s commitment to keeping the customer at the center of everything we do. Read more: https://t.co/morDxZWsdb

[Sumit Singh @sumitsingh]

@Chewy has been named to the #Fortune500 for the second consecutive year. Very proud of our customer-first culture, commitment to innovation and dedicated pack of Chewtopians that make this achievement possible. Full list here: https://t.co/tgw4ZS5fSL