Su Mat

[Su Mat @summat02]

@GlassesUSA why are you guys so slow in releasing the insurance benefis back for returns ?? In my case over 8 days todays since you got glasses back. Everyday, am sending reminder to Maria Rivero for a response.

[Su Mat @summat02]

@rotimatic Warranty renewal still in process from Jun 6 to Jul 15, and @rotimatic could not update the warranty info with $300 paid on Jun 6 and still waiting.

[Su Mat @summat02]

@rotimatic - How fraudulently you deal with replying to customer emails ? There is no single support email. Every time there is a new name and new email like this: and .. and ..

[Su Mat @summat02]

@rotimatic - What is the support email to reach you guys ? Seems like no one in your company cares about customer support. Or your owners have made their millions/billions and don't care about the company ?

[Su Mat @summat02]

@rotimatic Folks- Your customer service has become so horrible off late, as I am stuck for past 2.5 weeks trying to get my machine's warranty renewed.. Do your owners care ?