Just another gooner

IT by day, Football and Rugby by night.

[Just another gooner @sundancekid77]

@Shhharms @AKA_Limer @Uzairmughall @broseph_stalin Don’t resist = don’t get tasered? Seems fairly simple to me.

[Just another gooner @sundancekid77]

@DudeBrexit @NoContextHumans Not committing crime privilege.

[Just another gooner @sundancekid77]

@etihad Thanks Aby. Yes the case officer just sent the same random offer number over with no explanation behind what it constitutes of, for the second time.

[Just another gooner @sundancekid77]

Day 181 of my refund battle with @etihad, the 6 month party will happen in a few days! 🎉

Yet more obfuscation, providing receipts repeatedly, delays in responses, part refunds and a generally appalling service.

A truly shocking airline & experience.

#AbuDhabi #etihad

[Just another gooner @sundancekid77]

@gunnerblog Where’s that? B6/20/180 ?

[Just another gooner @sundancekid77]

@gunnerblog Respect! #rocky

[Just another gooner @sundancekid77]

@AlexCaroee @piersmorgan @AndyOgles Hung like a squirrel clearly x

[Just another gooner @sundancekid77]

@EtihadHelp Unfortunately the Guest relations team closed my case midway through correspondence even though I was waiting to hear back from them!

[Just another gooner @sundancekid77]

Day 160 of my ongoing refund battle with @etihad 🎉

Despite the repeated obfuscation and delays in responses, which I feel can reasonably be assumed to be official company policy, I am feeling more energised and up for the battle than ever 👍🏻

#AbuDhabi #etihad

[Just another gooner @sundancekid77]

Exciting stuff on Day 161 of my ongoing refund battle with @etihad

They have tried a new tactic - closing my case due to non- response! (which of course is incorrect, I’ve responded, in detail!).

Their utter contempt for their customers deepens by the day.

#AbuDhabi #etihad

[Just another gooner @sundancekid77]

Day 152 of the @etihad refund debacle.

Closing in on 6 months fast and still no closer to a resolution or any direct comms with the phantom “case officer”.

Horrendous customer service and demonstrates utter contempt for their customers.

#etihad #refundavoidance #AbuDhabi

[Just another gooner @sundancekid77]

Has anyone else experienced @etihad horrendous refund procedure?

146 days in and still battling for a refund just shows complete contempt for customers.

#AbuDhabi #etihad

[Just another gooner @sundancekid77]

@etihad I have just sent this as requested.

[Just another gooner @sundancekid77]

Has anyone else experienced @etihad horrendous refund procedure?

146 days in and still battling for a refund just shows complete contempt for customers.

#AbuDhabi #etihad

[Just another gooner @sundancekid77]

@etihad There is no way to contact the case handling officer directly otherwise I would.

There is a message system board type thing where I send a message and the officer randomly replies 4 weeks later.. surely you don’t mean that?
#AbuDhabi #etihad

[Just another gooner @sundancekid77]

@EtihadHelp Hi Mia the case officer has responded with a random compensation number £780 short of the fully itemised receipts and explanation I provided, with no explanation at all.

Please advise on next steps.

Day 146.

[Just another gooner @sundancekid77]

@etihad Good afternoon, is there any update from the case officer regarding the status of my claim (2212053126966)?

It’s been 141 days now and despite you repeatedly saying I will receive an email.. I still haven’t.

[Just another gooner @sundancekid77]

@EtihadHelp I appreciate that, many thanks for your help.

[Just another gooner @sundancekid77]

@EtihadHelp @etihad my personal data is fine thanks.

I prefer to reply publicly as privately you just keep repeating that I should wait for an email.

Your customer service is horrendous, when will you refund me the money I am owed?

[Just another gooner @sundancekid77]

@etihad @etihad 139 days to process 6 expenses (all receipted) suggests there is very little working happening at all.

Can you provide an anticipated timeline for when I may receive an update?

[Just another gooner @sundancekid77]

@etihad Morning, still waiting yet again for an update from the case officer regarding the status of my claim (2212053126966). This ultra slow back and forth on your part is tedious given the flights were in October and I provided all receipts long ago.

[Just another gooner @sundancekid77]

@etihad @etihad respectfully your DM just said “allow us to check”, that’s the same update you keep repeating with nothing being done.

You have been sitting on my refund for approaching 5 months, is this the standard customers should expected?