Sunlife Canada

Helping people build lifetime financial security and lead healthier lives. Get trusted advice for your health, wealth, and insurance needs.

[Sunlife Canada @SunlifeCAN]

@CoryFairley Hi Cory, apologies. The form goes to our Client Advocacy team and we will try to get back to you within two business days. You can find the link here: https://t.co/0BFqOHjv4N

Our community management team does not use AI agents. ^HC

[Sunlife Canada @SunlifeCAN]

@CoryFairley Hi Cory, I'm sorry to hear you've had a negative experience with a Sunlife employee. You may use the form shared above to voice that complaint as well.

^HC

[Sunlife Canada @SunlifeCAN]

@AgreeContrarian We appreciate you sharing your feedback with us. We'll be sure to pass it along to the team here.

[Sunlife Canada @SunlifeCAN]

@Neva1352510 Hi Neva - Are you able to send us a DM? The Client Advocacy team would like to be in touch with you. -SH

[Sunlife Canada @SunlifeCAN]

@Neva1352510 Hi there - Please send us a DM and we can reach out to the Client Advocacy team on your behalf. Thank you - SH

[Sunlife Canada @SunlifeCAN]

@gurbaksh022 Hi Gurbaksh, we would like to help. Please reach out to our Client Care Team at 1-800-361-6212, between 8 a.m. and 8 p.m. (ET) Monday to Friday. You can also send a secure message or chat on https://t.co/LRfHsAmSuk. Thank you. ^SH

[Sunlife Canada @SunlifeCAN]

@gingerbbm Hi there - For help with this, we ask you reach out to our Client Care Team at 1-877-786-5433, between 8 a.m. and 8 p.m. (ET) Monday to Friday.

[Sunlife Canada @SunlifeCAN]

@CoryFairley Hi Cory. If you visit the complaint link we previously provided this will engage our Client Advocacy team. If they're unable to help they can provide options outside of Sun Life if needed and that page will also give some information on those options. Thank you. ^DV

[Sunlife Canada @SunlifeCAN]

@CoryFairley to hearing from you. Thank you. ^SP 2/2

[Sunlife Canada @SunlifeCAN]

@CoryFairley Hi Cory, we're sorry for the poor experience. If you send us a DM with details to identify your file (policy holder's name), along with a phone number, we can escalate your concerns. You can also find details on making a complaint here: https://t.co/LxBuiAuZCx. Look forward 1/2

[Sunlife Canada @SunlifeCAN]

@Khuffie Thank you for bringing this to our attention. Our team has been made aware of this and will coach our agents accordingly. Take care. ^SP

[Sunlife Canada @SunlifeCAN]

@JackPontiac1 on https://t.co/nwqpt5KWgS. Please let us know if we can help with anything else. Thank you. ^SP 2/2

[Sunlife Canada @SunlifeCAN]

@JackPontiac1 Hi Jack, we're sorry security rules prevent us from checking claim detail over social media. For help, you can reach out to our Client Care Team at 1-800-361-6212, between 8 a.m. and 8 p.m. (ET) Monday to Friday. You can also send a secure message or chat 1/2

[Sunlife Canada @SunlifeCAN]

@justlqqking7091 Thanks for reaching out. For assistance with the Canadian Dental Care Plan (CDCP), please call us at 1-888-888-8110 between 7:00 am and to 6:00 pm, your time. Please let us know if we can help with anything else. Thank you. ^SP

[Sunlife Canada @SunlifeCAN]

@agentozzy Hi there we're sorry security rules mean we can't help access an online account over social media. For help we ask you reach out to our Client Care Team at 1-877-786-5433, between 8 a.m. and 8 p.m. (ET) Monday to Friday. Thank you. ^SP

[Sunlife Canada @SunlifeCAN]

@StephHammy real time, while you are on the phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation.
Please let us know if we can help with anything else. Thank you. ^SP 2/2

[Sunlife Canada @SunlifeCAN]

@StephHammy Thank you for reaching out. If you continue to experience these technical problems, we advise contacting our Client Care Center at 1-800-361-6212 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, in 1/2

[Sunlife Canada @SunlifeCAN]

@chrisippolito Good morning Chris, thank you for bringing this to our attention. We will report this to our IT department. ^SP

[Sunlife Canada @SunlifeCAN]

@FlemingTw33t the phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation.
Please let us know if we can help with anything else. Thank you. ^SP 2/2

[Sunlife Canada @SunlifeCAN]

@FlemingTw33t If you continue to experience these technical problems, we advise contacting our Client Care Center at 1-800-361-6212 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, in real time, while you are on 1/2