I don't know if we can expect the company to make any statements at this point. I don't recall a time for this sort of issue when the apology did not directly come from the boys.
Even if the company did make a statement, the situation could end up with more backlash. It will alert the press, hundreds of articles could be written from different countries, and antis can still say "why did they not apologize themselves but hide behind the company?"
In the first place, it was a phonetic spelling error. It was corrected immediately. Antis cut up the screenshots to make it look like he didn't correct it. Then they spread this malicious screenshot everywhere to make it seem like it was an intentional slur. The boys were laughing at the spelling mistake, unaware that it was a slur because it is not their native language. There was no malicious intent what so ever.
"Even if there is no malicious intent, we are still offended!"
This reminds me of how people new to Korean might be shocked by the word "niga" (which means "you" in Korean) because it sounds like the other n-word. Once explained, their offense drops because it's obvious that two similar words with different meanings overlapped.
There are many languages in this world. Sometimes words from different countries overlap and can sound like a curse word or slur from a different country. If you slander someone's characters using a spelling mistake of a language he's barely familiar with, and expects him to know a slur from a language that's not even his own, that is very unreasonable.
"Some of the members are from English speaking countries! They do know and still allowed it!"
One of the English speaking members left for Korea at the age of nine. One was born in Korea and only moved to another country for a few years and spent the remainder of his latter teenage years in Korea as a Belift trainee. Isn't it a stretch to say they must "definitely" know if they are from English speaking countries?
You can't even blame their education because even as someone who learned about WWII history in high school, I did not learn about the slur until I encountered it online and someone told me it's not a word that should be used. Schools don't teach you slurs and curse words. Society teaches you that.
"Well I understand it's a mistake, but since he made the mistake, can't he say sorry? An apology is needed so my heart can be at ease. I was hurt by this. Why are they making this difficult?"
"Sorry" that is something that rolls off the tongue when every day people make mistakes and apologize, but it's far more complicated for an idol. An official "sorry" for an idol can be marked as an acknowledgement of intent of wrongdoing. It is not so simple as you and I saying sorry to each other.
The boys are very sweet and nice, and if they could apologize a hundred times to make their fans feel better, they probably would. However, idols cannot say whatever they want. Agency controls everything, especially sensitive topics.
The bottom line is some can be racist, xenophobic, rude, and downright horrible. You have a right to get mad at all those people. However, Enhypen is not those people. Why do they have to be the punching bags and be the scapegoat for all other awful people?
As I write this, I am both sadden and grateful for J-Engenes who know all this and have defended for nearly a month trying to keep the situation under control.
I feel sorry the situation has gotten to this point in Japan because of antis and some in the fandom who are ignorant and made insensitive jokes when they shouldn't have. They are the ones who should be apologizing. I wish it was easier for you. I know it hurts you to see Enhypen's reputation getting tarnished.
I hope you can hang in there. I believe that goodness of Enhypen will ultimately be shown. Fans can show this. As long as the core fandom continues to support their efforts, there will be a future.