SupportBee

Email Ticketing App for Collaborative Teams - Now offering Knowledge Base & Customer Portal!

[SupportBee @supportbee]

Use the new @linear integration to send customer ticketts to Linear in just a few clicks!

https://t.co/iy6P8wGYEW

#customerservice #collaboration

[SupportBee @supportbee]

... and we misspelled tickets! We'll let this one be for eternity.

[SupportBee @supportbee]

Use the new @linear integration to send customer ticketts to Linear in just a few clicks!

https://t.co/iy6P8wGYEW

#customerservice #collaboration

[SupportBee @supportbee]

Learn how to craft effective canned responses that enhance your communication skills. Read the article for practical tips and improve your messaging today.

https://t.co/wUtXY1steV

[SupportBee @supportbee]

💡 Great customer service starts with the right tools.

From live chat to CRM & social media—here are 50 must-have tools to improve support efficiency: https://t.co/UQ3fH6zDDI

#CustomerSuccess #CXTools #SupportTech #CustomerSupport

[SupportBee @supportbee]

CRM software can increase sales by 30% and boost productivity by 34%—but only if you use it effectively. 🚀

Discover the key types of CRM, their benefits, and how to align them with your business goals: https://t.co/fS0YWMJkgc

#CRM #CustomerExperience #Sales #CRMStrategy

[SupportBee @supportbee]

Did you know 63% of customers will switch brands after just ONE bad support experience? 😨

Learn how to turn complaints into loyalty with these 7 strategies.

🔗 Read more in our updated post: https://t.co/MWOIPgC94r

#CustomerExperience #CX #CustomerService

[SupportBee @supportbee]

78% of customers will stick with a company that handles complaints well. Here are 6 email reply examples to help you win back your customers. https://t.co/9JtczqWoMN

#CustomerSatisfaction #CustomerService #EmailSupport

[SupportBee @supportbee]

Drowning in a cluttered inbox? Take control with these simple Gmail automation tips! From filters to canned responses, learn how to boost your productivity today.
https://t.co/072L0mIycN

#EmailManagement #GmailProductivity #Automation

[SupportBee @supportbee]

Google Docs vs Office 365: Which one is right for your team? Our latest guide compares features, pricing, and collaboration tools to help you make the best choice.
https://t.co/8t0wnXPzBf

#GoogleDocs #Office365 #Microsoft365 #Collaboration

[SupportBee @supportbee]

Tired of bouncing between Gmail accounts? Learn how to view all your emails in one inbox and boost productivity in a few simple steps.
https://t.co/FvXtSGTx44

#EmailManagement #GmailTips

[SupportBee @supportbee]

Struggling with email transparency across your team? Learn how to create a shared mailbox in #GoogleWorkspace for better communication (plus a better alternative for seamless team email management).
https://t.co/cHCqpqebk4

#GoogleWorkspaceTips #EmailTips #TeamCollaboration

[SupportBee @supportbee]

Did you know you can create a shared inbox in Gmail without sharing your password? Discover how to set it up here (plus a better alternative!):
https://t.co/t0cFZxZcOn

#GmailTips #Productivity #TeamCollaboration

[SupportBee @supportbee]

🔍 New in SupportBee: Advanced search now suggests users as you type! Quickly find names or emails, or hit “Enter” to keep using your usual keyword search. Plus, keep using field-specific searches, exact phrases, and “AND”/“OR” for precise results.

#SupportBee #Update

[SupportBee @supportbee]

Want to manage all your Gmail accounts from one place? Check out our guide on how to forward emails, import contacts, and merge calendars.
https://t.co/jipDDQLz9t

#GmailTips #Productivity #EmailManagement

[SupportBee @supportbee]

Struggling with team email management? Learn how to use #GoogleGroups as a collaborative inbox to keep communication organized and on track.
https://t.co/6tiykPPI6q

#Teamwork #Productivity #GoogleTips

[SupportBee @supportbee]

Google Workspace vs. Office 365: Which offers better apps, storage, security, and pricing? 🤔 Get the breakdown here:
https://t.co/4ycVDouUAl

#BusinessCollaboration #GoogleWorkspace #Microsoft365 #Office365

[SupportBee @supportbee]

Struggling to manage your inbox? Discover 15 expert tips to keep your Gmail organized and clutter-free.
https://t.co/bBwSmyfIBG

#EmailManagement #ProductivityBoost #GmailTips

[SupportBee @supportbee]

Boost your communication strategy by learning how to create group emails in Gmail—perfect for team updates or customer outreach.
https://t.co/XN8kNl14iZ

#Gmail #EmailProductivity #BusinessCommunication

[SupportBee @supportbee]

You will love the improved replying experience we rolled out recently!

1. Improved drag and drop for images and other files.
2. New options for formatting code blocks.
3. Alignment toolbar for images dropped in text.
4. More reliable drafts feature.

Thanks to @ckeditor for v5!

[SupportBee @supportbee]

The production traffic stalled the jobs for rebuilding the indexes, which halted all database queries. We had to take the app offline and rebuild all the indexes manually to resolve this.

We’ll ensure we are better prepared next time, and again, we are very sorry for the issue.

[SupportBee @supportbee]

We are sorry for the issue yesterday. Her sis what happened:

We upgraded our Postgres database to a new major version, which was completed quickly, as we anticipated.

Our test runs on the staging environment didn’t prepare us for the impact of production traffic. (1/2)

[SupportBee @supportbee]

SupportBee is unavailable due to database maintenance taking longer than we expected. We apologize for the downtime and will resolve this as quickly as possible.