Crystal Palace Customer Support

We are trialling this as a service, but it is not monitored 24/7. DMs open - please include order/client ref numbers. It may still be quicker to use emails.

[Crystal Palace Customer Support @SupportCPFC]

Please note, this account is still in trial phase. It is not a 24/7 service so it may still be faster to contact the relevant departments:

🛍 [email protected]
🦅 [email protected]
🎟 [email protected]
📺 [email protected]
🤝 [email protected]

#CPFC

[Crystal Palace Customer Support @SupportCPFC]

If possible, please download your NHS Covid Pass to your phone’s wallet. This will ensure you can load it up even in the event of network issues.

#CPFC | #CRYSOU

[Crystal Palace Customer Support @SupportCPFC]

If your tickets for Manchester United (A) have yet to arrive, please email the box office with 'Man United Away Ticket' in the subject bar and your Client ref.

We will then add you to the duplicates list and can send instructions on where to collect on the day.

#CPFC

[Crystal Palace F.C. @CPFC]

This is our future.

Introducing our brand new Academy! ❤️💙

#CPFC

[Crystal Palace Customer Support @SupportCPFC]

@MickDavis5 @CPFCAcademy @CPFC Sorry about that, try this link - https://t.co/AMYtz4nNdn

[Crystal Palace Customer Support @SupportCPFC]

⚠️ iOS 15 user and you can't find your ticket in your Apple Wallet? ⚠️

Scroll to the bottom and click on hidden passes. In their please find your pass, press it and select unhide.

Alternatively go to settings > wallet & Apple Pay > turn off Hide Expired passes.

#CPFC | #CRYNEW

[Crystal Palace Customer Support @SupportCPFC]

@gregblaquiere Please can you DM your client ref number? Thanks.

[Crystal Palace Customer Support @SupportCPFC]

The Box Office is open from 9am on Saturday to help supporters who have concerns or outstanding ticket issues, with ticket reprint stations open from 12pm. Turnstiles open at 1pm.

#CPFC | #CRYNEW

[Crystal Palace Customer Support @SupportCPFC]

@ZM3030 @CPFC Sorry to hear this. Can you please DM your client ref?

[Crystal Palace Customer Support @SupportCPFC]

@Kriss_dean @CPFC Sorry to hear this. Can you please DM your client ref?

[Crystal Palace Customer Support @SupportCPFC]

We are aware of the issue regarding missing loyalty points.

We thank you for your patience whilst we investigate the problem.

#CPFC

[Crystal Palace Customer Support @SupportCPFC]

Our Box Office opens at 9am Sunday, with additional reprint stations open from midday for those needing help with tickets.

Turnstiles open at midday for 2pm KO. We encourage you to arrive as early as possible.

#CRYLEI

https://t.co/UU22jYP98w

[Crystal Palace Customer Support @SupportCPFC]

@will_pickering @CPFC Hi Will, login with the account that has the membership on and access the digital programme via this page: https://t.co/j7t3vuviZH

[Crystal Palace Customer Support @SupportCPFC]

@OnYaHeadCoops Hi Joe, 9am. Additional reprint stations open from midday.

[Crystal Palace Customer Support @SupportCPFC]

🚨 Alerting iPhone users using Mobile Season Tickets 🚨

If you have recently updated to iOS 15, you will need to 'refresh' your ticket, shown in the video. Simpy load the ticket, click the 'three little dots' in the top corner, & pull down to refresh. All done!

#CPFC | #CRYBHA

[Crystal Palace Customer Support @SupportCPFC]

Alerting 𝗶𝗣𝗵𝗼𝗻𝗲 users using 𝗠𝗼𝗯𝗶𝗹𝗲 𝗦𝗲𝗮𝘀𝗼𝗻 𝗧𝗶𝗰𝗸𝗲𝘁𝘀

If you have recently updated to iOS 15, you will need to 'refresh' your ticket, shown in the video. Simpy load the ticket, click the 'three little dots' in the top corner, & pull down to refresh. All done

[Crystal Palace Customer Support @SupportCPFC]

If you are a Season Ticket holder and have not received your e-ticket for tonight's match, or need our help with your ticket, please visit one of the reprint stations circled below from 6pm tonight and we will arrange a ticket for you.

#CPFC | #CRYBHA

[Crystal Palace Customer Support @SupportCPFC]

All e-tickets for Brighton (H) have now been sent out to Season Ticket Holders 🎟

If you have yet to receive them, please email [email protected] with the subject ‘REPRINT’.

#CPFC

[Crystal Palace Customer Support @SupportCPFC]

@Georgee_peters Please can you DM your client ref? Thanks

[Crystal Palace Customer Support @SupportCPFC]

A Season Ticket only needs to be downloaded once and you’re set for the season 👍

#CPFC

[Crystal Palace Customer Support @SupportCPFC]

@Nick_Owens9 Please can you DM your client ref? Thanks

[Crystal Palace Customer Support @SupportCPFC]

@SE25ADS @CPFC Please can you DM your client ref number? Thanks,