Suraj Jain

An Engineer | Music & Tech Lover | IEEE | like to connect with new people | #InterestingElectronics @TrestingTronics

[Suraj Jain @surajjainm]

@JioCare @reliancejio @jio_fiber issue not resolved and nobody provided any update to me but today the ticket was automatically closed. Why? Please reopen both these tickets. I'm tired of opening new ones every time. Worst service so far. Issue for the past 1 month.

[Suraj Jain @surajjainm]

@JioCare @JioCare in another 2 days it be a month since the issue was raised. How long do you expect me to wait ? Also instead of providing standard response every time, could you explain the reason for the delay ? @reliancejio @jio_fiber @JioFiberVoice

[Suraj Jain @surajjainm]

@jio_fiber @JioFiberVoice @JioCare
Raised a request on 27th May 26. No resolution and the ticket automatically went to resolved status. Again another ticket created but still no engineer assigned till date. Not able to contact jio customer care to speak about the issue

[Suraj Jain @surajjainm]

@JioCare @JioCare @reliancejio @JioFiberVoice @JioFiberVoice

[Suraj Jain @surajjainm]

@JioCare No resolution or any update on resolution till now. The issue still persists from the 27th May 26. Any updates on the delay and when it will be resolved? Your resolution time has also lapsed

[Suraj Jain @surajjainm]

@JioCare It says engineer visit scheduled for 19th Jun. Today 20th Jun but still nobody visited or resolved the issue. Can you please tell what is the problem? Issue is there from 27th May. Slow internet speed and frequent disconnection of service @reliancejio @jio_fiber @JioCare

[Suraj Jain @surajjainm]

@JioCare I spoke to customer care yesterday and they mentioned that in their system it's showing the engineer will visit between 6-7pm but still nobody visited or intimated about cancellation till now. Issue still persist from 27th May 26. Today it's 18th Jun 2026. Great service @JioCare

[Suraj Jain @surajjainm]

@JioCare Thr is no schedule or reschedule option.When the engineer last visited (15/6) he said I will bring the modem tomorrow and fix it. How come now there is a pole removal issue coming up ? The internet pack I have should provide 100 mbps speed. I'm not getting even 20 mbps speed

[Suraj Jain @surajjainm]

@JioCare Can you keep the SR000038G171 ticket open until the issue is resolved and regarding the SR00002LU3TM ticket, it's in assigning an engineer state for the past two days. I'm not shown any option to reschedule or schedule an appointment anywhere in your app.

[Suraj Jain @surajjainm]

@JioCare Not sure if changing the modem will solve the issue until it is done. The engineer mentioned that only if you close the previous ticket, I can raise a new one to change your modem. (2/2)

[Suraj Jain @surajjainm]

@JioCare No the issue wasn't solved. The previous ticket ending with YJ was closed because the engineer said the modem needs to be changed and he opened a new ticket ending with U3TM. So technically the issue is still not resolved because I don't have a new modem yet and not sure (1/2)

[Suraj Jain @surajjainm]

@JioCare Please note that the issue is not yet resolved so we can keep the state escalation ticket open until it's resolved. I was intimated that the modem will be changed today to resolve the myjio app issue and jiojoin connectivity issues as well but it did not happen yet. @JioCare

[Suraj Jain @surajjainm]

@JioCare @reliancejio @jio_fiber @JioFiberVoice your app shows slots available for tomorrow but then after selecting it, it says sorry no slot available then what's the point in showing it as available in first place?

[Suraj Jain @surajjainm]

@JioCare It's in the same status since 11 Jun. Also if you notice the issue is not from 11 Jun. It's from 27th May. The previous ticket automatically closed without any notification or resolution or me providing any OTP to service engineer. Not sure y it takes 19-20 days to resolve issue

[Suraj Jain @surajjainm]

@JioCare @jio_fiber @reliancejio @JioCare @reliancejio @jio_fiber @JioFiberVoice your engineer visited just twice since the ticket opened on 27th May just to reset password and to request for otp without resolving the issue.

[Suraj Jain @surajjainm]

@JioCare @jio_fiber here is the service request. Not able to connect customer care via myjio app or customer care number. It just gets disconnected automatically stating ticket is open but it's of no use since it's just open and no resolution since 27th May 26 @reliancejio

[Suraj Jain @surajjainm]

@JioCare @jio_fiber @reliancejio @JioFiberVoice

[Suraj Jain @surajjainm]

@SuprDaily has got some honest support team

[Suraj Jain @surajjainm]

@flipkartsupport @flipkartsupport @Flipkart got the information of who would be coming for installation but he is not picking up the call. I have DM you the info. Is Flipkart ready to return the product if the guy does not completes installation today? Its 3rd schedule in past 12 days.

[Suraj Jain @surajjainm]

@Flipkart @flipkartsupport purchased a tv but that's the worst experience I have ever had because ur installation team is so unprofessional. Thy give missed call and say user didn't pick the call inorder to move the schedule date. Do not recommend any1 to purchase anything from u