@holdmch@Captain_Deltic Good grief. A passenger once showed me a letter from customer relations explaining that the 5 minute stand time at Kingston was to allow fast trains to over take. It was at least coherently written even if the answer was a complete fantasy.
@swtrains_watch@SW_Help@Heidi_Labour The reliability figure is even worse. Currently over 4% cancelled, digging into the back of my memory here but I'm pretty sure it was more like 1-2% post 2004
@OldLondonW14 Each time a train crosses over to reach the Olympia branch it eats up capacity which could be used to serve Wimbledon/Richmond/Ealing. New signalling has increased capacity but the latter win out because they're much busier & Olympia is served by the Overground.
Trying to think if there's any other activity where you get threatened with prosecution every few minutes in the same way as travelling on @SW_Help Really makes for an unwelcoming experience, thank goodness for noise cancelling headphones! @swtrains_watch
@SW_Help Thank you, the inconvenience is sometimes inevitable, things will go wrong. The absolute ineptitude with which Waterloo is operated when it does is not excusable though.
@swtrains_watch@Heidi_Labour@SW_Help@railandroad Delay repay refused including on appeal so now have to contact customer relations. Reason given being that it wasn't more than 15 minutes late which is technically true...
@SW_Help Waterloo, train went through without stopping despite not showing cancelled at Ashford. Not a very pleasant evening to be left standing on a platform for no reason...
@holdmch@SW_Help It's one thing if it's just one cancellation but the next 2 were stuck at Windsor behind an indefinitely delayed up train at Sunnymeads. You see similar happen at smaller stations on the Portsmouth direct when there's disruption.
@SW_Help Hey, any chance of an extra stop for Ashford on the 0939 ex Reading? Our next 2 trains for Richmond appear to be stuck behind the problem train at Sunnymeads
@SW_Help Hardly the point. Your control could do something to avoid that but chooses not to. And the information systems still giving out incorrect advice too.