Surpass Hosting

Shared and Reseller Hosting (USA and UK), Reseller Hosting, VPS and Dedicated - Let us know what you need!

[Surpass Hosting @surpass]

We are aware of the reported issues at our UK Facility and are working to resolve them ASAP. We appreciate your patience and understanding. ^AF

[Surpass Hosting @surpass]

Our live chat service functionality has resumed. ^AF

[Surpass Hosting @surpass]

Our live chat services are experiencing issues. For support, please submit a ticket via CORE and we will do our best to assist you ASAP. ^AF

[Surpass Hosting @surpass]

Our team is currently troubleshooting an issue with our Live Chat support system. If you require assistance, please submit a ticket and we will do our best to assist. ^AF

[Surpass Hosting @surpass]

**UPDATE:** the reported issues were external to our network and our admins have made some adjustments that hopefully address the problem for anyone that was impacted. Thank you for your patience. ^AF

[Surpass Hosting @surpass]

Our team is currently investigating reports of issues with some services in our facility and we look to have everything resolved ASAP. Thank you for your patience. ^AF

[Surpass Hosting @surpass]

@JmaesIng James, have you attempted to login to your CORE profile (https://t.co/8HoX0YIQzu) to submit a trouble ticket to our helpdesk? That would be the best way. ^AF

[Surpass Hosting @surpass]

@jamileh Thanks for the feedback and we apologize about the inconvenience. We will see what can be done to change this. ^AF

[Surpass Hosting @surpass]

Earlier today we experienced issues with email on our shared/reseller fleet due to a problem with a popular RBL that we utilize. This has since been resolved and and we apologize about the inconvenience. If you continue to experience issues please let us know.

[Surpass Hosting @surpass]

Reminder: This evening (Jan. 30 @ 2 AM) we will be performing maintenance on some core networking infrastructure in our Orlando facility. You may experience a brief blip with internal traffic (no issues expected externally) as well as limited access to CORE & live chat services.

[Surpass Hosting @surpass]

We are currently investigating issues with our Live Chat system. Please submit tickets for your issues via CORE and monitor https://t.co/xwflKFJpFn for updates. ^AF

[Surpass Hosting @surpass]

@robmonroe @Rhullopeter Rob the maintenance is slated for the 28th and we apologize about the multiple notices. ^AF

[Surpass Hosting @surpass]

@marxjohnson @sil Thanks @marxjohnson for the support from the beginning!

[Surpass Hosting @surpass]

In order to reach us for support in an expedited manner, please contact us via our ticketing system or via live chat. We apologize about any inconvenience and appreciate your understanding. ^AF

[Surpass Hosting @surpass]

We have reports of potential issues in our UK facility and we are currently investigating them. Thank you in advance for your patience. ^AF

[Surpass Hosting @surpass]

Issues accessing CORE should now be resolved. We appreciate your patience and apologize about the inconvenience. ^AF

[Surpass Hosting @surpass]

We are working on some issues affecting CORE that should not be client facing. We should have a resolve shortly and apologize about the inconvenience. ^AF

[Surpass Hosting @surpass]

@bond0000in We are not down but if you are having issues please submit a trouble ticket or open a live chat and a member of our team will gladly investigate. ^AF

[Surpass Hosting @surpass]

@ousiastiko Were you able to get everything resolved? ^AF

[Surpass Hosting @surpass]

We are aware of some minor issues with our support hotline and our team is investigating this now. Everything should be back to normal shortly. ^AF