Tyler Surratt

Twin. Love calling Carolina home.

[Tyler Surratt @surratt]

All around terrible customer service experience from @Delta today. Customers expect and deserve better.

[Tyler Surratt @surratt]

@jadamlucas @UNC_Basketball @uncchildrens My sister gifted me a piece of the 2009 NCAA national championship floor signed by Roy for my 2011 UNC graduation. I was a student for ‘09, she was a student for ‘05, and our Mom for ‘82.

[Tyler Surratt @surratt]

@ChipotleTweets Your form supports file uploads of less than 800 kb. You can’t even upload of basic photo from any smartphone with what the form supports.

Small portions. Small file sizes. Small concern for customer satisfaction.

[Tyler Surratt @surratt]

@Brody_wx Orange County, NC

[Tyler Surratt @surratt]

@dominos I ordered pizza that was never delivered. Local store refuses to refund. Opened a case with your customer care team over a week ago with no reply. Sounds like your “Delivery Insurance” is nothing more than a marketing ploy with. no real customer benefit. Do better.

[Tyler Surratt @surratt]

@REI your website won’t allow you to add anything to your cart right now. 😭. Please help before my coupons expire. 🙏🏻

[Tyler Surratt @surratt]

@DickieV @UNC_Basketball @DukeMBB @JFeinsteinBooks Where was this energy when Crazies chanted to an opposing player about their recently deceased grandmother? Or when K routinely hurls F bombs at officials and players (even his own). Take a seat, @DickieV.

[Tyler Surratt @surratt]

@AmazonHelp None of these categories apply. I have an account. My username and password work. I need to speak with an account specialist- a real, live human being and not a template email. Haven’t been able to do this in 18 months. Incredibly frustrating.

[Tyler Surratt @surratt]

@AmazonHelp can you help me get access to my account? I’ve been “banned” since the beginning of the pandemic because I can’t speak to an actual human being about fraudulent use of my account— I just get the same canned robot email over and over when I reach out. Please help! 🙏🏻

[Tyler Surratt @surratt]

@AmazonHelp my account has been locked for 18 months and I still haven’t been able to speak to a real human being about the issue. Robotic, template emails as customer “support”. Unhelpful guidance via twitter. Unbelievable.

[Tyler Surratt @surratt]

@AmazonHelp I have received no email and no text other than the same robot email asking me to provide payment information on my account for a product bought fraudulently on my account (no payment method on my account is valid anymore due to said fraud).

[Tyler Surratt @surratt]

@AmazonHelp Erica, the issue is I can’t log in to get assistance. I need to speak with a real human which seems to be impossible without being able to log in (I can’t, I am “banned”) and just get the follow message. The link you provided requires me to log in for help. I can’t do that.

[Tyler Surratt @surratt]

@barstoolsports @BarstoolPack 🤡🤡🤡🤡🤡

[Tyler Surratt @surratt]

@SouthwestAir No ability to edit a reservation online and a “70 minute” hold time. I’ll let you do the math for the real hold time.....152minutes and counting....

#DoBetter #customerexperience #southwest #flysouthwest

[Tyler Surratt @surratt]

@DiamondHeels @TwoMenAndATruck Dublin loves field trips to campus and is sad Bark at the Bosh couldn’t happen!

[Tyler Surratt @surratt]

@AmazonHelp @AmazonHelp @amazon @amazonmusic

[Tyler Surratt @surratt]

@AmazonHelp my account has been locked, no one is available by phone to assist and I’ve tried responding to your emails (as advised) and have received the SAME scripted email 10 times in a row. Unbelievably frustrated.

[Tyler Surratt @surratt]

@AmazonHelp Is there anyone that can address an issue over the phone at all? You’re on of the largest companies in the world and can’t manage to assist a customer with a locked account? My prime account & amazon music are locked and no one is able to assist?! This is so frustrating.

[Tyler Surratt @surratt]

@AmazonHelp I’m locked out of my account due to a fraud claim. I can’t reach you by phone and I can’t launch a chat since I’m locked out. Help